Supervisor-Event Staff

Position Information: 

With outstanding customer service, the Supervisor position is responsible for ensuring front-line staff remain on task while resolving any customer driven issues in a safe expeditious manner. 

Position Responsibilities:

• Organize and oversee the position assignment and work of front-line staff; ensures their work is completed correctly and in a timely manner.
• Ensure that front-line staff members are informed about event requirements.
• Provide site specific training and instruction to all front-line staff in the company’s policies, procedures, and best practices.
• Effectively conduct pre-shift briefing and ensure staff is apprised of relevant information prior to deployment.
• Ensure that all traffic control devices are placed in accordance with the Traffic Control Plan.
• Prepare daily reports and logs, documenting shift operations and any problems or complaints.
• Effectively coach and discipline staff as needed.
• Assist in the planning, monitoring, and coordination of vehicular and pedestrian traffic flow.
• Resolve customer and employees’ requests, questions, and complaints with integrity and poise
• Provide information on venue and company procedures and/or policies.
• Oversee maintenance and availability of onsite inventory of issued equipment, e.g., stop sign paddles, light wands, radios, vests, etc.
• Maintain radio and/or phone contact with Operations.
• Receive and dispatch police, fire, or other emergency personnel when accidents or other emergencies arise.
• May handle or assist with discipline of employees in accordance with company policy and procedure.  
• Inspection of working area for safety and maintenance concerns while maintaining cleanliness.
• Attend training classes as directed by management.
• Any other duties as assigned.

Education:

• High school diploma, or the equivalent preferred. 
• ATSSA Flagger Card: Nevada Flagger Card

Qualifications:

• ATSSA Certified Flagger 
• 1 (one) year supervisory experience. (Recommended)
• Ability to maintain confidentiality of sensitive information.
• Work cooperatively with others.
• Excellent oral and written communication skills. 
• Able to read, write, and comprehend instructions and information in English.
• Ability to use personal computer and hand-held applications. 
• Ability to work flexible shifts/hours, including days, evenings, weekends, and holidays, at varying locations.
• Ability to work outdoors in varying weather conditions.
• Must be able to multitask in a fast pace and high-volume environment. 
• Attention to detail. 
• Must present a professional, friendly image and appearance.
• Must have reliable transportation and excellent attendance.

Physical Demands:

• Finger and hand dexterity. 
• Requires the ability to distinguish letters, numbers and symbols.
• May be exposed to extremes of hot or cold weather in addition to wet environments. 
• Noise levels are distracting or uncomfortable.
• Job requires the following motions: climbing, stooping, bending, twisting, pushing, pulling, squatting, occasional lifting; up to 75 pounds, stretching, sitting, walking on uneven ground and stairs.  
• Ability to stand for long periods of time.
• Ability to work outdoors in varying weather conditions.