Supply Chain IS Analyst - Hybrid based in Dallas, TX

The Supply Chain Information Systems (IS) Analyst serves as the primary business and technical liaison for the Integrated Materials Management System (IMMS) and related procure-to-pay solutions. This role supports corporate departments, hospitals, shared service teams, and external business partners by ensuring effective system functionality, process optimization, application support, and continuous improvement initiatives.

The analyst acts as a subject matter expert (SME) for IMMS, collaborates with cross-functional stakeholders, manages system enhancements, supports integrations and interfaces, and drives operational excellence across supply chain and accounts payable processes.

System Ownership and Subject Matter Expertise

• Serve as the Subject Matter Expert (SME) for the Integrated Materials Management System (IMMS).
• Provide functional and technical support to corporate departments, hospitals, and affiliated entities utilizing IMMS.
• Act as a trusted advisor regarding system capabilities, process improvements, and best practices.
• Collaborate to identify opportunities for process improvement and operational efficiencies.
• Partner with support organizations to investigate and troubleshoot IMMS-related issues.
• Monitor application performance and ensure timely resolution of system incidents.
• Coordinate escalations and communicate issue status to stakeholders.
• Review and facilitate timely approval of user access requests.
• Participate in system enhancement initiatives and projects.
• Gather, document, and validate business requirements.
• Develop test scenarios and coordinate User Acceptance Testing (UAT).
• Support implementation activities, including end-user training and change management efforts.
• Ensure successful deployment of system enhancements and process improvements.

Procure-to-Pay Process Support

• Support end-to-end procure-to-pay operations and associated technologies.
• Serve as the primary contact for external vendors supporting procure-to-pay functions, including printing partners, payment providers, and integration partners.
• Partner with Corporate Accounts Payable teams to support annual 1099 processing activities.
• Participate in meetings with business leaders and cross-functional teams.
• Build collaborative relationships while providing excellent customer service and support.

Interface and Integration Management

• Develop expertise in system interfaces and integrations involving IMMS.
• Organize and update documentation related to IMMS integrations.
• Analyze, map, test, and support inbound and outbound data integrations.
• Collaborate with technical teams to resolve interface issues and improve data flow reliability.

Required Qualifications

• Bachelor's degree in Information Systems, Supply Chain Management, Business Administration, Healthcare Administration, or a related field; equivalent experience may be considered.
• 4+ years Experience supporting ERP, materials management, procure-to-pay, supply chain, or accounts payable systems.
• Experience documenting business requirements and supporting system implementations.
• Prior experience performing User Acceptance Testing (UAT) and validating business processes.
• Knowledge of system integrations, interfaces, and data flow concepts.
• Strong analytical and problem-solving skills.

Preferred Qualifications & Key Competencies

• Experience supporting healthcare supply chain or materials management systems.
• Knowledge of procure-to-pay, inventory management, accounts payable, and vendor management processes.
• Experience with IMMS or comparable ERP/materials management platforms.
• Familiarity with electronic invoicing, payment solutions, and supplier integration technologies.
• Excellent written, verbal, and interpersonal communication skills.
• Strong customer service orientation and relationship management skills.
• Self-motivated with a positive, proactive attitude.
• Ability to manage multiple priorities and deadlines.
• Strong organizational and project coordination skills.
• Demonstrates professionalism, accountability, and sound judgment.
• Commitment to adhering to organizational policies, standards, and initiatives.

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