Support Analyst

About Capgemini

A global leader in consulting, technology services and digital transformation, Capgemini is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of over 200,000 team members in more than 40 countries. The Group reported 2018 global revenues of EUR 13.2 billion.

Visit us at www.capgemini.com. People matter, results count.

Job Title: Production Support Analyst

Location: Lake Mary, FL

Job Type: Full Time

• Supports day to day activities required to maintain business systems. Responsible for daily health checks, release and support planning.


• Manage all Production support work during US day time and provide on-call support during night time on rotation basis.


• Research, trace, reproduce and resolve Mainframe Production systems/VisionPLUS Application incidents and issues.


• Participate in Incident Management calls and Co-ordinate with other support teams as necessary to resolve Production systems/application defects and issues.


• Research and analyze Production VisionPLUS application questions received from Fiserv and Business End-Users.


• Apply technical knowledge to find the root cause and to suggest a temporary/permanent fix to address Mainframe and VisionPLUS application issues. Develop a solution and produce reports/files as necessary to correct the impacted accounts.


• Fix all batch abends reported and document what was changed and/or how the batch job was fixed. Suggest a temporary/permanent fix to address the abend as needed.  


• Develop or assist in Root Cause Analysis of the Production issues.  


• Provide daily status updates in the form of emails and status update calls highlighting the details of the incidents worked on and report all open issues.


• Support VisionPLUS Code installations (Warranty and Emergency).


• Validate and Approve Production code install requests.

• Minimum 7 years’ experience in a VisionPLUS system with specialization in CMS module.


• Prior Production Support Analyst experience is a plus.


• Analyze and tackle complex problems, have superb communication skills, and are team-oriented.


• Problem-solving skills with ability to perform root cause analysis


• Make quick and accurate decisions


• Creatively identifying and implementing programming solutions to meet business requirements


• Knowledge of Fiserv Credit products and services is a plus.

Disclaimer

Capgemini America Inc and its U.S. affiliates are EEO/AA employers.  Capgemini conducts all employment-related activities without regard to race, religion, color, national origin, age, sex, marital status, sexual orientation, gender identity/expression, disability, citizenship status, genetics, or status as a Vietnam-era, special disabled and other covered veteran status.

Click the following link for more information on your rights as an Applicant: http://www.capgemini.com/resources/equal-