Support Champion

• Recommend relevant next steps, solutions, or offers based on customer needs

• Help customers maximise the value of their Perkbox experience

Quality, Performance & Professionalism

• Meet and exceed KPIs as agreed with your manager

• Maintain high-quality communication at all times

• Contribute to continuous improvement by sharing customer insights and feedback

• Support AI optimisation by providing feedback and suggesting improvements

Teamwork & Ways of Working

• Work to rotating shifts (8am–6pm weekdays, plus occasional weekends 8am–2pm)

• Collaborate with colleagues and leaders to deliver a seamless customer experience

• Participate in training and development opportunities

Skills and experience required:

• A passion for delivering outstanding customer experiences with excellent communication skills across phone, email, and live chat

• Strong problem-solving skills and confidence learning new systems

• Ability to meet KPIs while maintaining quality

• Comfortable discussing products and recommending solutions

• Flexibility with working patterns

• Basic understanding of AI tools and openness to using AI in a support environment

• Ability to deal with change, uncertainty, and challenging situations with confidence and a positive mindset

Work mode and salary:

• Hybrid work mode to be in the Plovdiv office a minimum of 2 days per week

• €15,000 gross per year / €1,250 gross per month

Interview process:

• Screening interview with the Senior Talent Advisor

• Online panel interview with the Director of Customer Experience and Customer Service Team Leader

Diversity & Inclusion:

At Perkbox, we’re committed to building an inclusive workplace for all. We welcome applications from candidates of all backgrounds and are happy to provide reasonable adjustments where needed. Your comfort and success matter to us!