Support Desk Technician

Service Desk Technician

Job Description
The Service Desk Technician is responsible for providing first level remote and onsite support for our customers. The Technician will process incoming customer requests by either working on them directly or escalating them to an appropriate resource. In addition, the Technician will provide installation, monitoring and maintenance support. Professional appearance and strong communication skills are required.

Responsibilities
Duties as assigned
Monitor service boards and customer tickets
Monitor the remote monitoring and management (RMM) system
Support Windows 7 and 8
Support common business applications
Configure remote-access VPN software for workstations, tablets and smartphones
Remove viruses, malware, spyware and SPAM
Upgrade, troubleshoot and repair computer hardware
Work with CBS teams to install or replace servers and network equipment
Fast turnaround of customer requests
Complete time reporting in a timely fashion
Maintain thorough documentation

Experience
Basic knowledge of Microsoft Windows Server 2008 R2, 2012, Windows 7 and Windows 8
Experience with Mac OS X
Basic understanding of virtualization
Experience with configuring and troubleshooting LANs (routers, switches, modems, security appliances)
Experience with VPNs
Experience with malware removal
Experience with cabling and associated equipment.

Compensation
This position offers a competitive salary with a complete benefits package, including medical, dental, and vision insurance, matching 401K, paid time off, iPhone and corporate car.