Support Services Counselor 1

OIC of Washington I Job Description

Position: Support Services Counselor 1

Division: Supportive Services 

Department: Weatherization 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities which are required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. OIC of Washington is an “at will” employer and employment can be terminated at any time for any reason.

Supervised by: Support Service Manager (Weatherization Department)

Positions supervised: 0

FLSA classification: Non-Exempt

Minimum Qualifications: 

AA degree in social services or related field 

Two (2) years of experience in intake or case management in the social services area 

OR HS Diploma or GED and additional years of experience may be considered in lieu of education. 

Job Location: Multiple Locations 

Salary Range: $20.57 – $26.84

Position Overview: 

The position is responsible for providing client intake and qualifications, clerical support, scheduling, and case management. Under the supervision of the Program Manager, this position will answer phones, make copies, prepare and distribute mail, and assist with other program support services activities.

Essential Duties: 

• Client Intake and ensure they qualify for the programs.
• Schedule client intakes, auditor's appointments, and contractor dates and times.
• Assist with maintaining internal procedures. 
• Check information for completeness and accuracy. Reconcile, correct, or report discrepancies found in records.
• Data entry and tracking. 
• Prepare necessary documentation before the client's home repairs. 
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. 
• Input data into database.
• Comply with federal, state, and company policies, procedures, and regulations. 
• Provide Front desk support in answering calls and maintain the general upkeep of the Resource Room area throughout the day.
• Provide clients with updates on the status of their application in a timely manner through OIC of Washington formal documentation.  
• Greet the public and assist with scheduling appointments.
• Assist with processing incoming and outgoing mail 
• Adhere strictly to OIC of Washington Confidentiality Policies and data protection standards. 
• Perform other duties as assigned. 

Special Knowledge, Skills and Abilities:

• Proficient bilingual English/Spanish verbal and written communication skills. 
• Effectively communicates with students facing difficult situations, using de-escalation techniques to reduce conflict and support resolution. 
• Analyze policy, procedures, other materials, and make decisions based on analysis. 
• Work independently or as team. 
• Use of computer, various software, databases, and multiline phones.
• Ability to prioritize and multitask within a set timeframe. 
• Maintain sound judgement, work under pressure, and maintain a high level of confidentiality. 
• Demonstrate a genuine respect for all cultures and diverse populations served by OIC.?

Work Environment:

The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered to enable individuals with disabilities to perform essential functions.   Frequently required to stand, walk, sit, talk, hear, reach with hands and arms, use hands and finger to handle or move objects, tools, or controls. Occasionally drive a vehicle in seasonal weather and road conditions. Will occasionally lift up to 10 pounds. Occasionally required to reach, push/pull, and stop.

Additional Conditions of Employment:

Successfully pass a Criminal History & Background Check. Successfully pass a pre-employment drug test. Valid WA State Driver’s License and proof of insurance, if requested.