Surgery Scheduler- Ophthalmology

The Scheduler is responsible for answering incoming calls, verifying patient information, including insurance and pre-certification information, and scheduling appointments and procedures.

Job Relationships

Reports to the Operations Manager

Principal Responsibilities

• Answer patient calls and schedule appointments, procedures, and surgeries.


• Manage physicians’ schedules for appropriate scheduling of cases.


• Verify insurance and pre-certification information as needed.


• Explain patient prep as needed.


• Complete reminder calls for future appointments.


• Ensure all necessary documentation has been completed and received.


• Comply with the Springfield Clinic incident reporting policy and procedures.


• Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.


• Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.


• Perform other job duties as assigned.

Education/Experience

• High School graduate or GED required. 


• Experience in a medical office preferred.

Knowledge, Skills and Abilities

• Excellent organizational and interpersonal communication skills.


• Excellent computer and telephone skills.


• Self-motivated and able to problem solve.


• Clear, articulate speaking voice.

Working Environment

• Medical office environment.


• Direct patient contact is involved.


• The employee must be able to lift, walk, stoop and sit at a computer for long periods of time.


• Must possess manual dexterity to use keyboard and handle equipment and appliances.

PHI/Privacy Level

HIPAA1