Surgery Scheduling Representative II Short Hour - On Call

• Minimum three (3) years of scheduling experience with one (1) year in surgery scheduling is required.

• High School Diploma or General Education Development (GED) required.

• N/A

• Demonstrated customer service skills.
• Demonstrated medical terminology knowledge required
• Knowledge of surgical procedures required.
• Proficiency in the use of applicable computer software.

• Surgery scheduling experience with an electronic system preferred.
• Associates degree in related medical field preferred.

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• Schedules surgeries utilizing established scheduling guidelines with consideration of factors such as historical procedure length and operating room availability.


• Reviews information associated with surgery case to ensure surgery is scheduled correctly and takes immediate action if further intervention required.


• Collaborates and partners proactively with surgeons and departmental chiefs to ensure that surgeries are accurately scheduled in timely and effectively manner.


• Make scheduling decisions that maximizes efficiency and utilization.


• Accurately enters data associated with surgery in timely manner in appropriate systems and other databases.


• Initiates and maintains contact with member throughout the scheduling process; conveys information concerning date of surgery and related appointments; refers medical related questions to the appropriate healthcare team or provider.


• Verifies completeness and accuracy of surgical request form, including patient demographics, procedure description, venue request, and time request.


• Prioritizes each procedure in accordance with established guidelines including severity of case, age of patient, and length of time on the waiting list.


• Confirms that members benefit plan covers intended procedure and that referral has been entered.


• Collaborates with the Ambulatory Surgery Center team leads to ensure appropriate and accurate scheduling.


• Collaborates extensively with each Kaiser Permanente Surgery Scheduler to assure maximum utilization of block time in each OR venue.


• Prepares surgery confirmation letters.


• Assures that durable medical equipment that will be needed by patient is available.


• Proactively identify issues and works with others to resolve them.


• Assists in collection of data elements for Surgical Department reporting.


• Performs other related duties as directed.