Surgical Coordinator- Oculoplastic

JOB DESCRIPTION: SURGICAL COORDINATOR

JOB SUMMARY

Assists in surgery scheduling, counseling of patients and completion of associated forms and certifications.

RESPONSIBILITIES

• Greet patients in prompt, professional and personable manner.
• As appropriate, assists in screening patient phone calls or walk-ins and answering patient questions.
• Schedules all office and hospital surgery with pre-op and post-op follow up appointments. Prepares consent forms for patient signature for specific surgical procedures.
• Counsel patients regarding surgery and surgical insurance; both in office and by telephone. Initiates financial arrangements for patients when necessary.
• ASC schedules and paperwork are submitted accurately and in a timely manner.
• Ledgers are completed accurately and in a timely manner.
• De-escalate issues regarding upset or dissatisfied patients.
• Contacts patients and assures their compliance with pre-op orders.
• Professionally inform patients about co-pays, referral, payment policies and location information.
• Communicate effectively and demonstrates professionalism with referring doctors.
• Remain current on staff and physician schedules.
• Manages and prioritizes multiple tasks.
• Performs other job-related tasks as assigned.

QUALIFICATIONS:

• High School graduate or equivalent
• Minimum of two (2) years’ experience in an ophthalmic practice.
• Demonstrates high standards of professionalism and ethics.
• Overall knowledge of medical terminology.
• Experience in using Electronic Medical Records (EMR).
• Exhibits good time management skills.
• Committed to ongoing learning.
• Reliability and dependability.
• Strong organizational skills.
• Excellent written and verbal communication skills
• Proficient in Outlook and Microsoft Office.
• Flexibility (may require some early mornings and evenings)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to handle or feel; reach with hands and arms; and talk or hear. The employee is required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.