Surveillance Operator I

JOB SUMMARY

Protect casino assets via CCTV, in accordance with IRGC regulations and internal controls.  Promote Family Style Service through actions and positive attitude.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Deal with high-volume customer interactions and be consistently outgoing, upbeat, and cheerful.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Observe all guest and team member activities in all monitored areas, including, but not limited to, casino floor, cage, count room, restaurants, and back of house common areas. 
• Monitor activity for criminal activity, violation of Florida gaming regulations, and/or violation of company policies and procedures. 
• Appropriately record activities and report observations to company and Florida Racing and Gaming Commission officials. 
• Appropriately record surveillance activity in daily log.
• Maintain strict confidentiality relative to financial information, company policies and procedures, and team member and guest information. 
• Have complete knowledge of all casino events and promotional activities. 
• Keep work area in a clean and orderly manner.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same. 
• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 10 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing or sitting position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

WHAT YOU WILL NEED

• Must be 21 years of age or older
• Proficient in English verbal and written
• Flexible to work various shifts, weekends, and holidays
• Must be able to obtain and maintain a 1055 gaming license.
• A high school diploma or GED equivalent is preferred.
• One to two years surveillance experience preferred.
• Gaming industry experience preferred.