Surveillance Supervisor

Position Summary: Supervises Surveillance personnel on assigned shift to ensure company assets are being protected and monitored 

Job Title:     Supervisor Surveillance 

Department:    Surveillance  

Reports To:    Shift Manager Surveillance 

FLSA Designation:    Exempt  

License Type:   Gaming

Salary Range:   $67,000 - $82,000

Essential Job Functions

• Be goal oriented and meet commitments


• Work in a clandestine environment and observe activities through closed circuit television


• Must be a team player, and be able to work in a group or at times individually


• Ensure compliance with all established company and departmental policies and procedures


• Clearly communicate and enforce company and departmental goals and objectives 


• Conducts performance reviews, evaluations, coaching and mentoring of Surveillance staff in coordination with the Shift Manager 


• Supervises and coordinates activities related to the Surveillance of gaming areas, cashier cages, count rooms, and any other areas as determined by management


• Assist with the overall training and development of personnel on assigned shift


• Maintains a thorough understanding of, and ensures compliance with, all the New York State Gaming Commission regulations


• Keep the Director Surveillance informed of all pertinent information regarding surveillance activities and irregularities


• Observe, detect and report any cheating activity


• Perform all other duties as assigned 

Qualifications

• Must be 21 years of age or older


• High school diploma or equivalent required


• Some college preferred


• Casino surveillance experience preferred


• Good computer skills required


• Must be able to train employees on the computer


• Supervisory experience preferred


• Excellent verbal and written communication skills in English are essential


• Ability to obtain and maintain all necessary licensing

Working Conditions

• Regularly required to see, talk and hear; use hands to finger, handle, or feel.


• Must occasionally lift up to 25 pounds.


• Available to work flexible shifts, weekends and holidays


• Able to interact with others while maintaining a positive and courteous demeanor.


• Must be able to work in pressure situations and be self-motivated


• Must possess sound and mature judgment