Switchboard Operator

• Directs all incoming and in-house calls through transfers, paging, conference calls, and overhead paging,


• When notified of an emergency situation, able to initiate appropriate paging and contacting personnel properly in a timely manner


•  Serves as a front-line public relations representative and ensures smooth communication between all departments and those requiring communication services.


• Handles emergent calls and alerts appropriate personnel or outside agencies to medical emergencies or possible facility emergencies.


• Serve as a positive, professional representative of our hospital and community.

Education & Experience: High School Graduate/GED is required. A minimum of 6 months switchboard experience in a health care environment or experience with high volume calls in a customer-oriented environment is required. Strong communication and teamwork skills. Commitment to providing patient-first, high-quality service. Comfort working in a fast-paced, collaborative environment.

 Required skills & attributes:

• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.

• Must be able to multitask while remaining professional, focused, composed and positive.


• Excellent customer service skills


• Displays integrity, friendliness, and compassion.


• Must be able to establish an appropriate and effective rapport with others.


• Demonstrates flexibility


• Takes initiative


• Able to work in a fast-paced environment


• Embraces new opportunities to grow both personally and professionally.


• Effective critical thinking and problem-solving skills.


• Proficient with various Microsoft Office products (Word and Excel).


• Strong organizational skills.


• Effective interpersonal skills.


• Ability to take and follow direction in a positive and appropriate manner.


• Ability to work as part of a team and independently. Must be able to demonstrate effective and appropriate written and oral communication skills.


• Must be able to speak, read, write and follow instructions in English.