System Administrator Level 3

• Active TS/SCI and Full Scope Polygraph Clearance Required (Expired within 18 Months is also acceptable)
  

Requirements

• A Bachelor’s degree in a technical discipline from an accredited college or university is required
  


• 5 years of additional SA experience may be substituted for a bachelor’s degree.
  


• 15 years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
  

• Provide support for implementation, troubleshooting and maintenance of IT systems.
  


• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
  


• Manage the daily activities of configuration and operation of IT systems.
  


• Provide assistance to users in accessing and using IT systems.
  


• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
  


• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
  


• Provide support for the escalation and communication of status to agency management and internal customers.
  


• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  


• Provide in-depth experience in trouble-shooting IT systems.
  


• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
  


• Provide support for the dispatch system and hardware problems and remain involved in the resolution process.
  


• Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.
  


• Support the design of systems, mission architecture and associated hardware.
  


• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA).
  


• Analyze and resolve complex problems associated with server hardware, applications and software integration.