Talent Acquisition Manager

Talent Acquisition Manager

Location: Tucson, AZ (Onsite)

ABOUT US 

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. 

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges—and we do it better than anyone else.  

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.  

HERE’S WHAT THE JOB REALLY LOOKS LIKE 

Responsible for building business relationships with assigned client business groups across multiple geographies. Perform as an exemplary role model and accomplish functions including workforce planning process, methodology and recommend changes and efficiencies for process improvement. 

HOW YOU’LL MAKE AN IMPACT 

• Source, qualify, and present a solid, diverse slate of candidates for every open position 


• Supervise the quality of work, productivity and effectiveness of other members of the Corporate Recruiting Team 


•  Ensure 100% compliance with all applicable laws and company policies regarding all talent acquisition responsibilities 

WHAT YOU’LL ACTUALLY DO 

• Review opportunities for leveraging resumes with other recruiters (cross references)  


• Manage aligned requisitions regarding aging and metrics to fill  


• Maintain in-depth knowledge of the business segment strategic resource objectives and the functional areas.  


• Participate with management and leadership teams in developing talent resource objectives  


• With direction from their leader, develop innovative sourcing initiatives and develop a solid pipeline of qualified candidates  


• Ensure all new employee onboarding processes compliant with company policies  


• Manage the performance of individual recruiters and the entire team against established performance goals and metrics  


• Adhere to 100% compliance for all regulations and laws  


• Negotiate candidate offers within company guidelines  


• Proactively acquire competitive market information to business strategy and consult with hiring managers and leadership teams  


• Other duties as assigned 

WHAT’LL SET YOU UP FOR SUCCESS 

• Bachelor’s Degree from an accredited college or university or equivalent experience  


• 5-7+ years in a corporate recruiting role focused at all levels on IT, Accounting/Finance, HR, Legal, Communications, etc.  


• Two years’ minimum experience in a supervisory role  


• Strong experience in MS Office, Outlook, contact management processes, applicant tracking systems and Taleo system 


• Customer service oriented with exceptional communication and client anticipation skills  


• Ability to assess skills, behaviors, traits and attributes of positions  


• Ability to articulate job scope for ongoing and newly created strategic positions to advance the company’s strategic goals; ability to focus on metrics to improve service delivery  


• Ability to develop, standardize, gain approval and implement hiring profiles and interview guides at sourcing, screening, interviewing and selection levels  


• Demonstrate market intelligence of both industry and organization  


• Demonstrate ability to influence across a matrix of business, HR, Legal and market constituents 

WHY ALORICA?   

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.  

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.  

What We Offer:   

• Competitive base pay with performance-driven incentives  


• Comprehensive benefits including medical, dental, vision, and 401(k)  


• Career development through Alorica Academy's open-access courses  


• Real opportunities to grow within a global organization  


• Access to our employee assistance program  


• A collaborative, inclusive culture where innovation happens  

Our Values   

Bold – We challenge conventions and take smart risks  

Relentless – We deliver results, no matter what it takes  

Connected – We work as One Alorica because we're stronger together  

True – We show up as our authentic selves, every single day 

Ready to Join Us?   

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.  

Apply today! 

Equal Opportunity Employer – Veterans/Disabled   

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.  

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