Talent and Training Director

This is a high-level leadership position that requires a considerable amount of leadership experience that needs to be clearly showcased on your resume.

About Chick-fil-A NorthPark Center

At Chick-fil-A NorthPark Center, we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

FUN

RESPECT

EXCELLENCE

STEWARSHIP

HONESTY

We’re not just growing a restaurant, we’re building a place where people lead with purpose, grow in excellence, and create remarkable experiences together.

Position Summary

The Talent & Training Director leads all aspects of talent management, team development, and training at Chick-fil-A NorthPark Center. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted in our core values. Through intentional recruitment, onboarding, and growth initiatives, the Talent & Training Director ensures every team member is empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A NorthPark Center.

Key Responsibilities

Culture & Team Engagement

• Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.
• Serve as a culture champion, modeling and reinforcing Chick-fil-A NorthPark Center's vision, values, and culture in every interaction.
• Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.

Talent Acquisition & Onboarding

• Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.
• Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.
• Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.

Training & Development

• Design, deliver, and monitor training programs for new hires and current team members.
• Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.
• Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.

Operational Support

• Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.
• Must be willing to work in Operations alongside team members as business needs require.
• Monitor and coach team members and leaders on performance, guest experience, and operational standards.
• Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.

Performance & Retention

• Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.
• Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.
• Ensure consistent application of policies, disciplinary processes, and recognition programs.

Communication & Administration

• Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals.
• Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development.
• Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives.

Additional Expectations

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 50 lbs and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A NorthPark Center's standards of excellence, integrity, and professionalism in all interactions.

Qualifications

• Proven leadership experience in talent management, training, or team development.
• Strong understanding of recruitment, onboarding, training, and retention best practices.
• Excellent organizational, communication, and interpersonal skills.
• Ability to lead by example, inspire others, and embody the Fun | Respect | Excellence | Stewardship | Honesty core values.
• Proactive, self-motivated, and solutions-oriented with a passion for servant leadership.
• Flexible schedule, including availability for weekends, holidays, and occasional evenings.

Preferred Attributes

• Chick-fil-A experience preferred.
• Strategic thinker who thrives in dynamic, fast-paced environments.
• Skilled at mentoring, coaching, and developing high-performing teams.
• High emotional intelligence and relational awareness.
• Committed to continuous learning, personal growth, and professional development.

Compensation & Benefits

• Competitive Pay based on experience and availability.
• Performance-based bonus potential
• 401(k) with employer match (after one year)
• Monthly Contribution toward health, dental and vision insurance for full-time employees.
• Paid Time Off Benefit for Director Level Team Members - accrual up to 120 hours per year.
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Referral Bonus Program for qualified hires.
• Quarterly Uniform Stipend
• Monthly Cell Phone Stipend
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A NorthPark Center, we are building more than a restaurant; we are building leaders who will positively influence our team, guests, and community. We believe that leadership is more than a title – it’s a calling to serve our guests, teams and the community to the best of our abilities. The Talent & Training Director plays a pivotal role in shaping our culture, developing our people, and creating a world-class experience for every team member and guest.

Work schedule

• 8 hour shift
• 10 hour shift
• Weekend availability
• Monday to Friday
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid training
• Paid time off

Work schedule

• Weekend availability

Supplemental pay

• Bonus pay
• Other

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Referral program
• Employee discount
• Paid training
• Other