Talent Director

Talent Director

Chick-fil-A Suwanee Road

Objective

The Talent Director will develop and sustain a comprehensive program of staffing that maintains appropriate levels of top-performing talent who exist in, and operate commensurate with, a culture reflective of our vision, values, and business objectives.

What the Talent Director Will Know

·     The Purpose and Shared Vision of Chick-fil-A

·     The mission, vision, and core values of Chick-fil-A Suwanee Road

·     The Critical Success Factors and the role of Talent in the overall organization

·     The currently prioritized business objectives and the role of Talent in those pursuits

·     A working knowledge of CEM, including drill-down levels of scoring

·     Current status of the company’s workforce readiness in every aspect, along with relevant and significant trend lines

·     Basic knowledge of relevant HR principles and legal concerns related to attracting, hiring, training, maintaining, and disciplinary actions for a healthy, quality workforce

·     Functional knowledge of Apps and platforms necessary to the position

·     Basic knowledge of daily operations

·     Working knowledge of Microsoft Word and Excel

·     The Winning Hearts Every Day strategy

·     The team!

What the Talent Director Will Do

·     Strategize and implement a constant pipeline of quality talent

o  Recruitment

o  Hiring

o  Orientation

o  Assessments

o  Advancement

·     All necessary record-keeping

·     Maintain a systematic program of effective Team Member engagement

·     Work with Shift Leaders to ensure effective implementation of training, tracking, and accountability

·     Assertively build and maintain a culture reflective of CFA Suwanee’s mission, vision, and core values

·     Oversee and execute team member disciplinary actions, maintaining fairness, integrity, and legal/ethical standards

·     Manage the administration of team member benefits

·     Maintain team member profiles

·     Provide timely reports as required

·     Provide for uniforms and all other materials associated with basic team member needs

·     Ensure achievement of KPIs, including staffing level, retention rate, performance targets, labor costs, and team member satisfaction

What the Talent Director Will Be

·     A contributing member of a High-Performance Director team

·     Sound and capable advisor to the operator and senior leadership

·     Resident HR/Talent expert

·     Owner of the Talent Department and all of its explicit or implicit considerations

·     Ready Chick-fil-A Suwanee Team Member for operational needs

·     An approachable coach and advocate for the entire team

Minimum Qualifications

·     One year of Chick-fil-A leadership experience or equivalent

·     Demonstrated ability to work well with teams and leaders

·     Effective Communication Skills

·     Self-starter able to work independently

·     Proficiency with MS Office, email, and basic web browser functionality

·     Ability to maintain multiple projects and tasks simultaneously

·     Capable of managing both digital and physical file organization

Preferred Qualifications

·     Bachelor’s Degree in HR, Business, or similar field, or equivalent professional experience

·     Three or more years of Chick-fil-A leadership, including operations (or equivalent)

·     Applied knowledge of Team Member training

·     Proficiency with Trello, Monday, or other project management app(s)