Talent Onboarding Coordinator
The Onboarding Coordinator serves as the primary point of contact for new hires from offer acceptance through arrival at training. This role requires strong communication skills, attention to detail, and the ability to guide candidates through pre-employment requirements while setting clear expectations for their start with American Cruise Lines.
Responsibilities include scheduling start dates, collecting required documentation, explaining pay structure and basic job requirements, coordinating travel to training, ordering uniforms, and answering questions prior to a new hire’s start date. A successful Onboarding Coordinator has a working knowledge of company pre-employment requirements, labor compliance basics, and onboarding systems.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit. These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.
Responsibilities:
Contact new hires to introduce yourself as their assigned onboarding coordinator and primary point of contact.
Send welcome email and onboarding checklist.
Initiate and send drug test, background check, and Paycor enrollment materials.
Monitor onboarding progress and follow up as needed.
Reconfirm start dates.
Schedule training orientation.
Request and confirm travel to training.
Host FAQ sessions at the Training Center.
Maintain awareness of training class sizes and capacity.
Onboard all temporary crew members.
Communicate training class needs with Talent Acquisition.
Notify leadership when class requirements are not being met.
Qualifications:
Strong organizational skills with the ability to prioritize and manage competing tasks effectively in a fast-paced environment.
Excellent communication and interpersonal skills.
Ability to manage sensitive and confidential information with discretion.
Detail-oriented with strong organizational and multitasking abilities.
Basic understanding of labor laws and employment regulations.
Familiarity with HRIS platforms.
Ability to handle confidential and sensitive information with professionalism and discretion.
Flexibility to work one weekend per month as required.
Work Schedule:
Full-time, in-office position with 8-hour shifts.
Monday - Friday 8:30am - 5pm & 10:30am - 7pm M-F; one rotating weekend a month
Why Join American Cruise Lines?
At American Cruise Lines, our people are the driving force behind our success. As the nation’s leader in U.S. river cruising, we’re experiencing rapid growth — and we're investing in top talent to grow with us. When you join our team, you’ll find a dynamic work environment that values innovation, collaboration, and excellence, with real opportunities to build your career and make an impact.
Applicant Acknowledgment
By proceeding to apply for the above position, I acknowledge that I have read and understand the description of the job position for which I am applying, I agree that it accurately reflects the essential functions of the position, and I represent that I can complete the essential functions of the position.
Equal Opportunity Employer
American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants. American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law. This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.
*This job description is not intended to be a comprehensive list of the duties and responsibilities of the position and such duties and responsibilities may change without notice.
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