Team Captain, Field Performance

SafeStreets USA is dedicated to creating safer, stronger communities across the country. We’re looking for passionate, collaborative, and detail-oriented professionals to join our 1,000-member team. At SafeStreets USA, you’ll work in a supportive environment where innovation, integrity, and community impact are at the heart of everything we do.  

Job Summary 

Coach, train and motivate individuals on metric behaviors we hope to replicate throughout the nation. Leading training calls on performance-based metrics, 1 on 1 coaching daily, including before EHP steps inside home & motivating with positive messaging and phone calls. Dedicate time each day between installs/service calls to utilizing reporting, setting goals, leading by example and executing action plans within EHP’s to drive performance 

Essential Functions and Responsibilities 

The essential functions listed below are representative of the duties  to successfully perform this role. Reasonable accommodation(s) may be made to enable individuals with disabilities to perform the essential functions. 

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  Work with lead captain to lead district training and coaching efforts to increase all performance based metrics Captain is compensated for  

  
  

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  Develop and train EHPs in district to follow the process in which Team Captain performs 

  
  

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  Track all data communicating with Lead Captain & BPL to develop strategies for improvement for EHP’s within the district   

  
  

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  Help build action plans for EHP’s with Lead Captain & BPL to increase performance based metrics within the district  

  
  

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  Attend weekly Captain call to be developed, gather useful new information, get up to date on new processes or goals the company has set forth 

  
  

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  Maintain visibility into team group chats & captains chat posting process culture 

  
  

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  Coach EHP’s 1 on 1 while they’re in the home, before they arrive to the home & post install on metric improvement  

  
  

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  Identify shortcomings partnered with your Lead Captain to spotlight within your team & EHP’s, identify problems and create solutions to increase performance  

  
  

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  Strategically focus on GTR, the use of & hold EHP’s accountable for not asking every time in the home for referrals from our customers 

  
  

Competencies & KPI’s 

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  Field Coaching & Enablement
Ability to coach, motivate, and support districts/reps to improve performance based metrics 

  
  

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  Operational Ownership & Follow-Through
Strong discipline in coaching, developing and follow-through of real time performance metrics. Tracking EHP’s metrics to be able to develop strategic plans to increase performance 

  
  

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  Partner Coordination & Problem Resolution
Ability to work effectively with Lead Captains & BPL to coordinate specific action plans for EHP to increase performance  

  
  

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  Data Accuracy & Performance Management
Strong attention to detail in maintaining relationships with EHP’s & focusing on daily goals along with monthly goals  

  
  

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  Overall PEA, Referrals/Self Gens
Focusing on increases of company minimums of the following metrics while hyper focusing with real time data on EHPs performance 

  
  

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  Time Management
Drive the metrics Safestreets is dedicated to seeing improvement in. Utilizing 9/1 reporting when requested & access to see real time EHP’s in the home to drive the metrics increase 

  
  

Skills, Physical Demands & Work Environment 

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  Must be able to lift up to 25 lbs. and sit or stand for periods throughout the work day.  

  
  

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  Work is performed XXXXX setting  

  
  

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  Up to X% of travel  

  
  

Licenses, Certifications, & Educational Requirements 

• All SafeStreets employees must be 18 years of age or older.  


• Education required (GED/HS, college, Masters, etc.) 


• Experience required 


• Certifications/Licenses  (if applicable) 


• Preferred qualifications 

Compensation 

SafeStreets compensation may include base pay and, for eligible roles, variable compensation or bonuses. Variable and bonus compensation is not guaranteed and is governed by applicable plan terms. All compensation is paid in compliance with federal, state, and local wage laws, including applicable minimum wage and overtime requirements. If this role has variable comp and will be shared in a separate compensation plan. 

Employment is contingent upon successful completion of a background check and any additional security clearances or licenses  for the role, including applicable state licensing requirements. 

SafeStreets is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected classification under applicable law. 

Employment with SafeStreets is at-will, meaning that either the employee or SafeStreets may terminate the employment relationship at any time, with or without cause or notice, subject to applicable law. 

I acknowledge that I have received, read, and understand this job description. I understand that this document describes the general nature and level of work  for this position and does not constitute an employment contract, either express or implied. I further understand that my duties, responsibilities, compensation, and work location(s) may change based on business needs and applicable laws, and that I am responsible for performing my job in compliance with all SafeStreets policies and applicable local, state, and federal laws.