Team Lead- Foreclosure & Default Operations

We are seeking an experienced and motivated Team Lead to oversee daily workflow operations, support team performance, and help drive operational excellence. This position serves as a key resource for team members by providing guidance, training, and day-to-day support while ensuring compliance with client, investor, and regulatory requirements.

The ideal candidate has a strong background in foreclosure, bankruptcy, or creditor rights operations and enjoys coaching others, solving problems, and maintaining high standards of quality and accuracy in a fast-paced environment.

Key Responsibilities

• Manage and prioritize team workflow to ensure tasks are completed accurately and on schedule.


• Provide guidance and support on departmental procedures, client requirements, and compliance standards.


• Conduct quality reviews and spot checks to maintain accuracy and adherence to client scorecards and internal expectations.


• Serve as the first point of contact for team questions, issues, and escalations.


• Coach, mentor, and support team members to encourage professional development and improved performance.


• Ensure accurate documentation and data entry within internal systems and client platforms.


• Assist with onboarding, training, and implementation of process updates.


• Escalate operational, workflow, or compliance concerns to management when appropriate.


• Support audits, client requests, reporting initiatives, and departmental projects.


• Identify opportunities for workflow improvements and share recommendations with leadership.


• Maintain a small portfolio of files while providing hands-on support during high-volume periods or staffing shortages.


• Assist with client status updates, reporting requirements, and scorecard rebuttals as requested.

Qualifications

• 2-3 years of experience in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations.


• Proven ability to manage workflow, prioritize tasks, and meet deadlines in a fast-paced environment.


• Strong understanding of quality standards, compliance requirements, and client scorecards.


• Experience coaching, mentoring, or providing leadership support to team members.


• Excellent problem-solving, decision-making, and interpersonal communication skills.


• Strong organizational skills and attention to detail.


• Ability to analyze performance metrics and identify operational trends.


• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Preferred

• 1+ year of experience in a Team Lead, Senior Specialist, or Supervisory Support role.


• Experience working in foreclosure law firms, bankruptcy operations, creditor rights practices, or mortgage default servicing.


• Familiarity with Perfect Practice or other legal case management platforms.

Key Skills

• Team Leadership


• Workflow Management


• Process Improvement


• Compliance & Quality Assurance


• Client Service


• Performance Monitoring


• Training & Coaching


• Legal Operations


• Foreclosure & Bankruptcy Processes


• Case Management Systems


• Time Management


• Problem Solving

What You'll Bring

• A collaborative leadership style with a willingness to support team success.


• Strong attention to detail and commitment to operational excellence.


• The ability to balance individual responsibilities while supporting team objectives.


• Flexibility to adapt to changing priorities and business needs.


• A proactive approach to identifying and resolving workflow challenges.

Physical Requirements

• Ability to work at a desk and computer for extended periods.


• Visual ability to review documents and electronic records.


• Ability to communicate effectively in person, by phone, and through electronic communication.


• Manual dexterity to operate standard office equipment, including computers, scanners, and copiers.


• Mobility to move throughout an office environment as needed.


• Ability to occasionally lift up to 20 pounds.

Why Join Our Team?

• Collaborative and supportive work environment


• Opportunity to lead and mentor a growing team


• Professional development and advancement opportunities


• Challenging and rewarding work in a fast-paced legal operations environment


• Competitive compensation and comprehensive benefits package

If you are a driven operations professional with leadership experience and a passion for developing teams, we encourage you to apply today.