Team Lead, Site Operations

ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.

As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

We have an exciting opportunity for a Team Lead, Site Operations to join Accellacare in Hickory, NC. As a Team Lead, you will lead a team responsible for supporting site-facing activities across clinical studies, ensuring consistent, high-quality operational delivery.

This role is with Accellacare, part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research.

Additional Details:

• Location: Full-Time Onsite at Accellacare of Hickory (221 13th Avenue Place NW Suite 201, Hickory, NC
• Hours: 8:00am – 5:00pm, Monday – Friday

What You Will Be Doing:

• Supervising a team of site operations staff (e.g., Clinical Research Coordinators, Clinical Research Nurses), overseeing daily workloads and priorities
• Ensuring timely and accurate completion of site start-up, maintenance, and close-out tasks in line with SOPs and study plans
• Monitoring site operations metrics and contributing to actions that improve efficiency and site experience
• Collaborating with project management, monitoring, and other functions to resolve site-related issues
• Supporting training, development, and performance management of team members
• Contributing to the enhancement of site operations processes, tools, and documentation

Your Profile:

• 3+ years of experience in clinical site operations, site support, or clinical operations
• Prior lead or mentoring responsibilities preferred
• Good understanding of clinical trial processes, GCP, and site documentation requirements
• Strong leadership, communication, and organizational skills
• Ability to manage multiple studies and priorities in a fast-paced environment
• Collaborative, solution-oriented mindset with focus on quality and customer service
• Bachelor’s degree in life sciences, healthcare, business, or a related field

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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.

Rewards & Benefits

ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.

Benefits may include:

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

Benefits may vary depending on role and location.

Visit our careers site to read more about the benefits ICON offers.

Inclusion and Accessibility

ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.

If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.

Are you a current ICON Employee? Please click here to apply