Team Leader - Livingroom

Pay Range: $66,000 - $77,000

$3,000 Sign-On Bonus!

Schedule: Sunday - Wednesday or Wednesday - Saturday 7:00 AM - 5:30 PM

Location: 1400 W Greenleaf Ave Chicago IL 60626

The Team Leader, Crisis Diversion and Community Engagement provides shift-level leadership and operational oversight for the Living Room and Community Outreach Recovery Supports (CORS) programs. As a working supervisor, this role supports staff, coordinates daily operations, ensures high-quality peer-led services, and promotes a welcoming, recovery-oriented environment. The Team Leader serves as the primary point of support during assigned shifts, modeling trauma-informed, person-centered care while ensuring compliance with organizational, regulatory, and program standards.

The Team Leader plays a critical role in maintaining the integrity and effectiveness of the Living Room model by balancing direct service responsibilities with day-to-day operational leadership. This position promotes staff development, supports continuous improvement, and fosters collaboration with community partners to ensure guests receive timely, compassionate, and recovery-focused support. The Team Leader serves as a role model for peer-led practice and helps cultivate a culture of accountability, inclusion, and service excellence.

Essential Responsibilities

• Provide day-to-day leadership, supervision, coaching, and support to Peer Crisis Support Specialists and Senior Peer Crisis Support Specialists during assigned shifts.


• Coordinate daily operations of the Living Room and Community Outreach Recovery Supports (CORS) programs to ensure services are delivered safely, effectively, and in accordance with program standards.


• Monitor staffing, guest flow, service delivery, and environmental safety needs, making real-time decisions to support smooth operations and positive guest experiences.


• Serve as the primary point of contact for operational concerns, guest issues, staff questions, and emergent situations during assigned shifts.


• Model and reinforce recovery-oriented, trauma-informed, strengths-based, culturally responsive, and person-centered practices in all interactions.


• Support staff in crisis intervention, de-escalation, wellness planning, safety planning, recovery planning, and problem-solving with guests experiencing behavioral health challenges.


• Ensure guests are welcomed in a respectful, inclusive, and non-coercive environment that promotes hope, recovery, and self-determination.


• Monitor the quality and consistency of peer support services and provide real-time feedback, mentoring, and guidance to staff.


• Facilitate and support recovery groups, wellness activities, educational opportunities, and community-building experiences.


• Assist guests with accessing community resources, care transitions, referrals, and ongoing behavioral health, recovery, and social support services.


• Collaborate with internal programs and community partners to support continuity of care and successful transitions for guests.


• Ensure accurate, timely, and compliant completion of all required documentation, including service records, shift logs, incident reports, and operational records.


• Support staff in meeting documentation, compliance, and electronic health record requirements.


• Identify and communicate operational, staffing, quality, and compliance concerns to leadership and assist with implementing solutions.


• Support employee onboarding, training, coaching, and professional development activities.


• Promote a culture of accountability, teamwork, inclusion, professionalism, and continuous improvement.


• Participate in staff meetings, training activities, quality improvement initiatives, and program development efforts.


• Maintain compliance with agency policies and procedures, HIPAA regulations, accreditation standards, grant requirements, and applicable state and federal regulations.


• Represent Trilogy Behavioral Healthcare professionally during community outreach, partnership activities, and stakeholder engagements.


• Perform other duties as assigned to support program operations and organizational objectives.

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, Human Services, or a related field preferred.


• Qualified Mental Health Professional (QMHP) designation preferred.


• Certified Recovery Support Specialist (CRSS) certification preferred or the ability to obtain certification within organizational expectations.


• Minimum of three years of experience in behavioral health, crisis services, peer support, recovery support services, or a related field.


• Previous leadership, supervisory, or shift lead experience preferred.


• Knowledge of recovery-oriented systems of care, trauma-informed practices, and peer support principles.


• Strong interpersonal, communication, conflict resolution, and organizational skills.


• Ability to effectively support individuals experiencing mental health, substance use, or behavioral health crises.


• Experience working collaboratively with multidisciplinary teams and community partners.


• Demonstrated ability to provide coaching, mentorship, and support to staff.


• Proficiency with electronic health records and documentation systems.


• Ability to maintain accurate, timely, and compliant documentation.


• Valid driver's license and reliable transportation required.


• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed to support program operations.


• Commitment to fostering an inclusive, culturally responsive, and recovery-focused environment.


• Lived experience with mental health recovery and/or substance use recovery is highly valued.

Benefits: 

• FREE Virtual Primary Care, Urgent Care, and Mental Health Counseling for ALL Employees


• PAID Maternity/Paternity leave


• Medical Insurance (BCBS of IL)


• Dental Insurance


• Vision Insurance


• Life Insurance


• Long-Term & Short-Term Disability


• Pet Insurance


• FSA (Health, Dependent Care, Transit)


• Telemedicine


• EAP


• 403(b) Retirement Plan with Employer Match