Teaming Rep, Inside Sales

The Teaming Rep, Inside Sales is tasked with working in correlation with a Field Sales partner on targeted accounts, with decentralized purchasing behaviors, to drive sales growth and customer retention. The teamed sales resources will be expected to maintain an effective communication cadence with customers to drive a defined account sales strategy at the customer site level. The Teaming Rep, Inside Sales is a quota driven sales resource with responsibilities that include driving sales growth and purchasing compliance at site level by:

• Establishing and executing customer contact strategies


• Identifying and developing relationships with site level decision makers, influencers, and purchasing resources


• Enabling purchasing capabilities/functionality for customer contacts


• Creating a pipeline by identifying sales opportunities and driving them through the sales process


• Driving sales growth and LOB penetration at a customer site level 

Primary Responsibilities:

• Conduct the proper amount of daily phone calls and customer engagements with decision makers, influencers, current buyers, and end users to produce daily impactful results. Utilize sales methodologies to identify pipeline opportunities to advance the sales process. Serve a single point of contact to develop quick timely responses to customers to drive increases in annual spend purchasing compliance with ODP Business Solutions.


• This role will have between $4m-$15m in annual revenue base and an incremental year/year percentage sales goal.


• Work toward a defined sales quota, by managing, maintaining, and growing an assigned book of business. Expand line of business purchasing beyond the core product offering to meet the needs of the buyer and ensure retention of the customer over the long term. 


• Build sales opportunities by understanding the customer's business and business needs, market conditions, competition, and industry trends. Establish and maintain relationships with existing customers in order to understand the clients’ organizational structure.


• Increase orders by suggesting related items, introduce new products and services. Sustain existing business relationships, respond to product and/or service inquiries and seek opportunities to enhance the existing business potential across all product service lines.  Responds to product and/or service inquiries including but not limited to price, order placements, benefits, product differentiation, objections and availability. Works to increase the average order value of the sale, grow revenue, and increase margins for each order as well as developing long-term purchasing programs with customers.


• Partner with Outside Sales team to increase account development efforts. Ensures that they are communicating with the correct person / role in the organization to grow sales.


• Maintain and improve quality results by following company standards and guidelines

Education & Experience

Level of Formal Education:

• High School diploma or equivalent, Bachelors preferred

Area of Study:  

• Sales, Marketing or Business

Years of Experience:      

• Minimum 1-3 years of experience in related field

Type of Experience:       

• One to three years’ experience in related field

Technical Competencies & Information Systems:             

• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.


• Proficient in MS Office - Word, Excel, PowerPoint


• Working knowledge of CRM tools (i.e., Salesforce.com, Oracle, AOPS, Gmillinnia, Cognos)

Skills & Abilities:

• Demonstrated working understanding of the customer relationship process. In depth experience dealing with mid to senior level customers.


• Effective communication and interpersonal skills, with the ability to build rapport and establish trust with customers and field partners.


• Excellent negotiation and presentation skills.


• Actively and consistently support all efforts to simplify and enhance the customer experience.


• Develop and implement market strategies to retain and acquire business.


• Strong team focus with a high level of initiative to achieve goals.


• Maintains and updates databases with all required customer information in CRM


• Results-oriented mindset with a history of meeting or exceeding sales targets.


• Ability to work independently and as part of a team in a dynamic, fast-paced environment.

Language Skills:

• Ability to read, write, speak, and understand English.


• Strong verbal, written, and interpersonal communication skills.

Personal Attributes & Other/Preferred:

• Provide regular updates and reports to management on account activities, sales forecasts, and client feedback.


• Must demonstrate a questioning attitude when working with customers, with the ability to produce results


• Must be able to overcome objections in a calm and professional manner


• This position will have regular contact with the ISO Leadership team, Human Resources, Sales Support, Training, and ISO sales management teams

About The ODP Group: The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.  

Commitment to Safety: We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.  

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by Coworkers assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of Coworkers so classified. Other duties may be assigned.   

Pay, Benefits & Work Schedule: The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization! You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.  

Equal Employment Opportunity: The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.  

We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.    

Application Deadline: The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.  

How to Apply: Click the “Apply Now” button and follow the instructions on each page. When you have completed the application, click the “Submit” button.