Technical Account Manager (Internal Only)

Since 1997 CorelloHosting has been a premier web hosting provider specializing in Managed Dedicated Servers, Dedicated Server Hosting, VPS Servers, and Reseller Web Hosting. At its heart, behind the servers and the switches and lines of code, CorelloHosting is people. We are friends, cousins, siblings and spouses. And if there's one thing we value above all else, its our relationships with one another and with you, our customers.

Job Description

Empowered.  Innovative.  Inspiring.  Creative.  Intense. These are all words we use to describe life at CorelloNetworks.

The technical account manager (TAM) is the relationship manager and customer advocate for a defined group of customer accounts.    Technical account managers develop a consistent long term partnership with customers to ensure customers remain successful and realize the full value of their investment at SoftLayer.  The TAM can operate under minimal supervision with wide latitude for independent actions and completes all duties as assigned.  The TAM will report to the manager of Managed Services Accounts.

If you are a talented Account Manager who seeks responsibility, thrives when empowered, and understands the importance of personal accountability, then we would like to talk with you.  As a member of the CorelloNetworks team, you have the opportunity to directly impact the continued success of the company.  We strive to make CorelloNetworks a place where you want to be – a place where you are proud to work and where you are motivated to produce the best results possible.

PRIMARY RESPONSIBILITIES:

• Act as the primary point of contact and accountability for a rapidly growing base of enterprise customers within the Managed Services line of business
• Understand the short and long term business goals and objectives of each customer as they relate to CorelloNetworks.
• Enable the achievement of those goals and objectives through the use of CorelloHosting’s wide array of technical solutions
• Resolve customer issues by facilitating the coordination of efforts among SoftLayer’s support  organizations including but not limited to Customer Care, technical Support, DC Logistics & Operations, Network Operations, Product Development, Product Management, Product Marketing & Sales and Executive Leadership
• Perform regular customer account reviews to discuss customer environment performance
• Work with the relevant technical teams to proactively manage customer configurations and recommend customer environment upgrades and add-ons
• Maintain a close working relationship with the Sales organization to execute on environment upgrades and add-ons
• Understand and communicate the customer’s hosting roadmap needs to Product Management
• Keep the customer informed of key Softlayer information that may be critical to their success (e.g. product roadmaps, new product releases, customer events, or organizational changes)
• Ability to forecast churn and upgrades for account base
• Ability to plan, coordinate, and manage multiple activities simultaneously
• Ability to motivate and influence people in order to elicit high quality work output
• Sufficient technical knowledge of multiple platforms including Microsoft Windows, Linux, SQL, MySQL
• Excellent customer service, written, verbal and presentation skills
• Ability to work independently and as part of a team
• Ability to perform on-call duties on nights and weekends
• Travel up to 30% may be required
• Must be able to sit for prolonged periods of time.
• Strong written and verbal communications.
• Position requires use of a computer/laptop a majority of the day

Required Experience

• Systems Administration and/or networking experience in a mid to large IT environment
• Strong project management experience, PMP preferred