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Technical Advisor I - Dental

salary Salary :

$22 - 23 hourly

icon building Company : Digi Tech
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Technical Advisor I - Dental


Description



Essential Functions:
  • Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
  • Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
  • Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
  • Complies with customer service policies and procedures and call center operational standards.
  • Relies on extensive technical knowledge to make decisions and accomplish departmental goals. 
  • Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
  • Ensures customer retention and satisfaction. 
  • Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
  • Makes outbound calls on cases that need assistance. 
  • Maintains a day to day professional relationship with dental technicians and managers. 
  • Follows-up on specific requests made by doctors on particular cases.
  • Seeks advice and input from the manager when needed. 
  • Performs other related duties and projects as business needs require at direction of management. 
Education and Experience:
  • High school diploma or equivalent. 
  • Bachelor’s degree, preferred.  
  • Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background. 
Special Requirements/Certification:
  • RDA, DA, or CDT certifications preferred.   

Pay Range: $22.00-$23.00/hr.



Digitech is an equal opportunity employer, including disability and veteran status.


Note to Current employees: Please apply through Employee Transfer Application to complete the transfer request form.


Original job Technical Advisor I - Dental posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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