Technical Data Support Specialist

Job Title: Technical Data Support Specialist 

Reports To: Director of Engineering 

Job Description: 

Parker Offshore Technical Support Specialist will create SOPs, document processes for improvement and collect time studies on the projects or processes conducted in the plant. The specialist will work closely with the Engineering team to support where needed. 

Key Responsibilities:

• Technical Data Support Specialist      are to ensure a prominent level of customer service.
• Troubleshoot electronic,      mechanical or technical issues
• Key member of annual      service training 
• All      other duties as assigned

Skills and abilities for success in this position:

• Strong interpersonal, written      and verbal communication skills with the ability to work closely with all      members of the organization 
• Strong facilitation skills 
• Excellent organization and      project management skills 
• Ability to adapt to changes in      the work environment 
• Strong analytical and conceptual      thinking skills 
• Strong problem solving and      decision-making skills 
• Ability to juggle and manage      competing tasks and demands and deal with frequent change, delays, or      unexpected events 
• Ability to make sound judgements      and take the initiative to establish priorities, meet deadlines, and make      decisions/choices within the functional area of responsibility with      minimal direct supervision
• Regular      and punctual attendance.
• Maintain      a positive work atmosphere and interaction with customers, co-workers, and      management.
• Ability      to handle emergency situations calmly.

Knowledge, Education and Experience required

• Excellent computer skills including      excel, charts & graphs, PowerPoint, and Microsoft Outlook
• Patience and good      temperament while dealing with customers
• Ability to accurately      interpret electronic schematic diagrams along with working knowledge of      electronic components
• Excellent Team player
• Must be able to read,      understand, and retain basic boat information in order to deal with the      consumers, reps, dealers, and sales department.
• Must have outstanding      verbal communication skills.
• Must have attention to      detail for data entry.
• Electrical, mechanical or      technical troubleshooting
• Knowledge of boating 

Physical Requirements:

• Must be      able to work in non-climate-controlled environment where ambient air      temperature can exceed outside air temperature occasionally.
• Must be      able to bend at waist and knees and stand for extended periods of time.
• Must be      able to lift 25 pounds when necessary.
• This is a      safety sensitive position.

Americans with Disability Specifications 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to weather conditions, normal office environment or factory environment that is not climate controlled. The noise level in the work environment is usually moderate. The factory in certain areas maintains a high fiberglass and dust environment. 

Personal Protective Equipment might be required in certain areas of the factory including but not limited to safety glasses, respirator, hearing protection, gloves and protective garments.

Employees in safety-sensitive positions must report to work fit for duty and must remain fit for duty throughout their workday. To be fit for duty, the employee must not be impaired by alcohol, illicit drugs, or medication. 

Equal Employment Opportunity Employer

Parker Offshore provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Parker Offshore complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Parker Offshore expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Parker Offshores employees to perform their job duties may result in discipline up to and including discharge.