Technical Expert - Senior: TS required to apply; Washington DC

Bachelors required

Minimum 5 years experience

Position Overview
We are seeking a mid level Implementation and Operations Technical Subject Matter Expert (SME) to support the deployment and ongoing management of the TrustVisitor commercial off the shelf (COTS) visitor management product. This role focuses on coordinating technical activities across identity, access control, networking, and application support teams. The SME will closely work with the implementor team during the implementation phase and is expected to self study the product and gain knowledge by shadowing the implementor's SMEs. After implementation, SME will transition into primary operational ownership of the product.
Prior TrustVisitor experience is a plus but not required.

Key Responsibilities
Closely work with the implementor team to understand TrustVisitor architecture, configuration, and integration points
Coordinate with internal teams (IAM, network, security, facilities, PACS vendors) to support system configuration and integration
Assist with setup and maintenance of:
oIdentity validation and access control workflows
oSSO using PIV/CAC and certificate based authentication
oSSL/TLS certificates and lifecycle management
oGroup Managed Service Accounts
oSet up API connections or data feeds
Support connectivity and security requirements for an on premises application accessible via the public internet through a DMZ
Perform routine operational tasks including certificate renewals, log review, and basic troubleshooting
Document system configuration, operational procedures, and support processes
Serve as the primary internal point of contact for TrustVisitor after handoff
Coordinate issue resolution with internal teams and 3rd party interfaced applications

Required Qualifications
4–6 years of experience in IT infrastructure, implementation of COTS product, identity and access management, or enterprise application support
Working knowledge of:
oAPI fundamentals (understanding endpoints, authentication, connectivity, and how COTS products interact with external systems)
oMicrosoft Entra ID
oActive Directory concepts including group service accounts
oCertificate based authentication and PIV/CAC
oSSO concepts (SAML, certificate based authentication, OIDC)
oSQL Server database fundamentals (basic queries, connectivity, troubleshooting)
Understanding of DMZ architectures and secure exposure of on prem applications to the public internet
Ability to collaborate effectively with cross functional technical teams and external vendors
Strong troubleshooting skills, including basic familiarity with Windows Server environments (IIS concepts, log review, service behavior)
Excellent communication, documentation, and coordination skills

Preferred Qualifications
Experience supporting COTS enterprise applications
Familiarity with physical access control systems (PACS)
Exposure to FICAM aligned identity solutions
Prior experience with visitor management or credential validation systems
TrustVisitor experience is a plus but not required

Ideal Candidate
The ideal candidate is a technically versatile professional who understands identity, networking, interfacing and application support at a practical level. They are comfortable coordinating across multiple technical teams, learning a new COTS product through self study and shadowing, and becoming the operational owner after implementation. This role does not require deep engineering expertise, but it does require strong foundational knowledge, curiosity, and the ability to manage a product end to end.