Technical Operations Area Team Lead- [YR] Dollywood Theme Park- Full Time Year Round

This role exists to provide leadership and support to our technical team and management staff while enforcing company policies, procedures, management decisions, and area/zonal responsibilities for technology solutions all while providing experiences for Guests matching the expected levels for the Dollywood Brand.

Summary of Essential Functions and Responsibilities

• Oversee on park tech team and provide leadership by supporting and enforcing policies and procedures and management decisions. 


• Perform technical (installation and operation) duties associated with theatrical and special effects for live production shows, special events, concerts, and contract acts. 


• Maintain Inventory control of Dollywood equipment and supplies at assigned venues


• Implementation and planning for new theater cleaning process


• Implementation and planning for Warehouse clean-out along with a quarterly assessment of items/space


• Initiate and/or provide training for a variety of equipment: spotlights, light boards, projectors, sound boards, etc


• Perform routine maintenance and upkeep of technical related components


• Provide technical expertise in both “hands on” and supervisory situations which ensures a quality show and tech teamwork


• Provide assistance and support as directed for new and existing shows


•  Initiate and/or provide the training and awareness of Safety procedures and policies as Authorized Safety Trainers


• Responsible for monthly Safety reports.  Provide safety quality control in all areas of technical theater in the backstage, audience, and stage areas


• Represent Entertainment Department as PIC

Management reserves the right to change and/or add to these duties at any time. 

Education and Experience Required

• Minimum 18 years of age


• High school diploma or equivalent. Certificate from a Technical school in a related field required


• A minimum of 4 years’ experience required which demonstrates the successful execution of similar duties and responsibilities in a live show environment


• High level of knowledge of high-tech theatrical equipment, installation, and operation


• Ability to safely operate company vehicles according to company policy. Must have valid driver’s license, proof of auto liability insurance and acceptable motor vehicle driving record


• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check 

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees


• Must be self-motivated and disciplined


• Must be able to prioritize and complete work assignments on a timely basis


• Must maintain strict confidentiality and judgment regarding privileged information


• Must have professional appearance with good personal hygiene


• Must be productive in a fast-paced environment


• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays


• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines


• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills


• Must be able to communicate effectively with Guests and Hosts using approved communication methods 


• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals


• Able to comprehend instructions and retain information


• Able to perform duties consistent with creating a safe and secure environment for hosts and guests


• Able to be flexible to handle frequent changes in priorities


• Enjoy working with technicians, performers, and equipment that creatively enhances performances and shows


• Open to new ideas and willing to learn new technical techniques


• Must work well with others


• Must be able to initiate work and effectively produce with minimum supervision 


• Must be able to think clearly and react quickly and calmly to changes and/or emergency situations 


• Demonstrates a positive and enthusiastic attitude toward job, co-workers, and guests


• Must be polite, courteous, honest, and dependable 


• Must accommodate changes in schedules and assignments; accepts change easily 


• Must maintain a professional appearance in specified wardrobe 


• Must maintain required attendance 


• Must demonstrate servant leader attributes


• Able to analyze information and effectively communicate with others verbally and in written form


• Able to use hand and power tools safely, to include but not limited to: volt meters, soldering guns/pencils, drills, impact driver, saws, screw guns, Genie, scissor lifts, and ladders


• Able to accommodate changes in schedules and assignments and relay changes to crews easily and effectively


• Must be familiar with the Dollywood park in order to provide guests with directions


• Able to operate, program, and troubleshoot technical equipment


• Have a high level of knowledge of electricity


• Able to train the safe use of hand and power tools including but not limited to: volt meters, soldering guns/pencils, drills, impact driver, saws, screw guns, Genie, scissor lifts, and ladders


• Must have reading, writing, and math skills necessary to: label consoles/dimmers/cables, read meters and console monitor information, diagram signal flow charts/lighting plots/patch sheets for reference and archives, understand related schematics/diagrams/blueprints/manufacturer manuals 


• Able to perform all job duties in a safe manner while following all Dollywood Safety procedures and policies 


• Able to initiate inventory lists, bi-weekly maintenance logs, and safety reports of related equipment

Physical Requirements | Environmental Conditions 

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs utilizing company’s safety guidelines for safe lifting


• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours


• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions


• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat


• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods


• Able to tolerate temperatures of 0 to 140 degrees


• Ability to have physical mobility great enough to allow walking, kneeling, crawling, bending, reaching (high and low), twisting, and moving about tight spaces


• Able to climb, and work comfortably at heights up to 50 feet


• Able to have manual dexterity


• Ability and mobility to work on a variety of surfaces including but not limited to: carpet, wood, steel, concrete, grass, and dirt while being able to bend, stoop, kneel, climb, lay, lift, and carry 


• Able to tolerate show levels of sound in a theatrical environment including volume and frequency


• Able to tolerate, handle, and have knowledge of commercial chemicals including cleaning solvents, adhesives, paints, lubricants, fog/snow/hazer fluids

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.