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Technical Product Delivery Manager

icon building Company : Jpmorgan Chase
icon briefcase Job Type : Full Time
icon geo-alt 1111 Polaris Pkwy, Columbus

Job Description - Technical Product Delivery Manager

Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients

As a Product Manager in CCB, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.
 
Job responsibilities
  • Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
  • Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
  • Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
  • Translates product goals into program objectives and measurable milestones, aligning execution plans to roadmap priorities and intended outcomes
  • Owns delivery governance (milestones, acceptance criteria, RAID, decision logs), and applies AI tooling (e.g., MCP, Skills) to accelerate tracking, summarization, and reporting while maintaining auditability
  • Leads Agile delivery using Scrum/Kanban, driving ceremonies (planning, refinement, standups, demos, retros) and improving predictability through metrics and continuous improvement
  • Partners with Engineering to validate requirements, integration paths, and non-functional expectations across Java microservices, GraphQL/API layers, and cloud components; surfaces gaps early and drives trade-offs
  • Collaborates with SRE/Production Management to ensure operational readiness (SLIs/SLOs, monitoring/alerting, on-call readiness, incident learnings) and that reliability, resiliency, and performance criteria are met
  • Drives stakeholder alignment and decision-making across Product, Engineering, and Leadership (including cross-shore teams), ensuring timely communication, appropriate resourcing, and well-managed cross-team handoffs and dependencies
  • Solid knowledge of Agile (Scrum/Kanban) with hands-on experience running ceremonies and improving delivery cadence and predictability
Required qualifications, capabilities, and skills
  • 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies 
  • Working with platforms/framework teams

  • Proven experience delivering complex, multi-team technology initiatives with accountability for milestones, dependencies, and outcomes

  • Working familiarity with Java microservices architectures, GraphQL, and cloud platforms sufficient to drive delivery conversations, dependency planning, and feasibility/risk discussions

  • Experience partnering with SRE teams to deliver production-grade capabilities, including release readiness, observability, resiliency, and incident/operational feedback loops

  • Strong execution and governance skills: planning, critical-path management, RAID management, escalation, and executive-ready status reporting

  • Demonstrated ability to operate effectively in ambiguity and fast-paced environments while maintaining delivery rigor

  • Strong stakeholder management across Product, Engineering, Operations, and Leadership; ability to influence without authority and coordinate across time zones

Preferred qualifications, capabilities, and skills
  • Proficient knowledge of the product development life cycle, design, and data analytics

  • Hands-on experience delivering and operationalizing services in cloud environments (e.g., AWS/Azure/GCP) using microservices and API-first patterns (including GraphQL where applicable)

  • Demonstrated ability to embed SRE practices into delivery (SLO-driven delivery, error budgets, post-incident improvement backlogs, reliability-focused release criteria)

  • Prior experience working with platform/framework teams (e.g., shared services, internal platforms, APIs, data platforms, developer experience/tooling)

  • Ability to assess and challenge requirements/designs for completeness, including non-functional considerations (e.g., performance, resiliency, security, observability) and propose practical alternatives

  • Experience leading delivery within risk, controls, compliance, and regulatory expectations, including structured change/release governance and audit-ready documentation

  • Strong data analytics orientation—able to define and track delivery and product health metrics (KPIs/OKRs, adoption/usage, reliability/service 


 


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