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We are seeking a Technical Project & Process Manager - eCommerce Operations to serve as both an execution owner and a systems architect for how cross-functional work operates.
- Delivering medium-scale, cross-functional initiatives end-to-end, and
- Designing, standardizing, and optimizing the operational systems that make execution predictable and scalable
You will not only drive projects to completion, but you will also refine workflows, ownership structures, documentation standards, and governance rhythms that determine how effectively teams execute. This is not a coordination-only or PMO role. It requires strong systems thinking, operational judgment, and the ability to release measurable improvements that reduce friction and increase execution clarity.
Key Responsibilities:
Project Ownership & Delivery
Own cross-functional eCommerce initiatives from planning through launch
Translate ambiguity into clear scopes, timelines, dependencies, and risks
Surface tradeoffs and capacity constraints early with recommendations
Ensure launches are well-communicated and stabilized post-release
Maintain disciplined execution hygiene (clear DRIs, decision logs, scope control)
Process Architecture & Optimization
Audit cross-team workflows to identify bottlenecks, unclear ownership, and rework drivers
Design and release standardized execution frameworks, SOPs, and planning templates
Define and track measurable process KPIs (cycle time, throughput, rework, escalation frequency, planning accuracy)
Drive early adoption and iterative improvement of new processes
Strengthen governance rhythms and evolve the operating model as the company scales
Communication, Documentation & AI-Enabled Execution
Deliver concise, executive-ready status updates and risk summaries
Facilitate meetings with clear agendas and documented outcomes
Maintain a reliable single source of truth for plans and decisions
Use AI tools to increase speed and clarity while maintaining quality, judgment, and ownership
Qualifications & Experience:
Bachelor’s degree in a technical or quantitatively rigorous field
5-8+ years in technical project, program, or operational management roles
Proven experience in independently delivering cross-functional initiatives
Demonstrated experience redesigning workflows or improving operational systems (not solely timeline management)
Strong analytical and systems-thinking ability
Clear written and verbal communication skills
Comfort operating in fast-moving, ambiguous environments
Responsible use of AI tools to enhance execution quality
Preferred
eCommerce experience
Technical PM, software, data, or automation background
Experience in establishing execution frameworks or operating models
Familiarity with Lean, Six Sigma, or operational excellence methods
PMP or similar certification
Tools & Skills:
Project & workflow tools (Jira, Asana, Monday.com, Confluence, etc.)
KPI tracking, dashboard interpretation, and bottleneck analysis
Documentation and SOP creation
AI tools for planning and analysis
Strong prioritization, tradeoff analysis, and structured problem-solving
What Success Looks Like:
Within 3-6 Months
Independently managing multiple cross-functional initiatives
Delivering measurable process improvements with defined KPIs and documented releases
Increasing planning consistency and DRI clarity across teams
Reducing cycle time, rework, or execution variance in at least one workflow
Lowering leadership intervention through stronger systems and governance
Within 9-12 Months
Establishing durable execution standards adopted across major initiatives
Improving delivery predictability and cross-team coordination
Demonstrably reducing execution friction, escalations, and workflow inefficiencies
Comprehensive Benefits:
Paid Time Off (Vacation, etc.): 15 Days PTO to Start + 1 additional day per year working at Reli.
10 Paid Holidays in addition to PTO
Hybrid Work Schedule
Regular Team Happy Hours/Events
Employer Matching for 401(k)
Life Insurance
Health Care (Medical, Vision, Dental) - Blue Shield PPO or HMO Medical Insurance
Wellness stipend of $260 per month for mental and physical well-being
Culture & Values:
Expect an upbeat culture that celebrates wins and supports happiness. We're proud to be a minority- and family-owned business, built around integrity, data, and continuous improvement. Join a team where your work directly impacts our customers and growth trajectory.
Equal Opportunity Employer
Reli. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, gender identity, sexual orientation, age, disability, or veteran status.
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