Technical Sales Representative

Technical Sales Representative – Roller Division

About Omni Metalcraft

Position Overview

Key Responsibilities

• Engage customers to understand application requirements, wants, and needs.


• Prepare accurate quotations and proactively follow up to convert opportunities into orders.


• Review customer prints, specifications, and technical documentation to determine product fit.


• Educate customers on product options, features, benefits, availability, and delivery.


• Identify obstacles to closing sales and work with customers to find solutions.


• Accurately process orders and assist with shipping, tracking, and documentation requests.


• Collaborate with Product Specialists, Account Managers, Sales, and Operations to solve customer needs and support growth.


• Gather customer feedback to help improve existing products, develop new solutions, and strengthen internal resources.


• Support new product launches and other sales initiatives.

Skills

• Strong verbal and written communication


• Active listening and customer relationship building


• Consultative selling and effective follow-up


• Problem-solving and critical thinking


• Strong organization and attention to detail


• Ability to communicate technical information clearly


• Proficiency with Microsoft Office and ability to learn business software

Knowledge

• Industrial or technical sales practices


• Quotation and order processes


• Basic mechanical and manufacturing concepts


• Technical drawings and product specifications


• Customer relationship and opportunity management


• Conveyor rollers and material-handling applications

Ability to Implement

• Translate customer needs and technical requirements into appropriate product solutions.


• Turn quotations into orders through purposeful follow-up and problem-solving.


• Build customer confidence through responsiveness, accuracy, and follow-through.


• Manage multiple customer opportunities while maintaining attention to detail.


• Know when to involve internal technical resources to provide the best solution.


• Apply customer feedback to improve products, processes, and the overall customer experience.

Benefits

• Competitive pay based on competency


• 100% employer-paid health insurance and HSA for employees


• Flexible paid time off and holidays


• 401(k) with employer matching


• Discretionary bonuses

Join Our Team