Technical Supervisor

Responsible for quality control as well as conducting training and support for all Nikon service subsidiaries managed under Nikon U.S.A. including, but not limited to, Nikon group companies in Americas, oversea distributors for the Americas, sub-contractors, and authorized service centers in the U.S.. Investigate, resolve, and report concerning issues with Imaging and SRO equipment sent into Service to Nikon Corp. Supervise technicians and participate in special projects for the Service dept.

ESSENTIAL FUNCTIONS AND KEY AREAS OF RESPONSIBILITY:

• Responsible for the supervision of Nikon technicians and monitoring the quality of their work
• Gather information regarding various issues with new and existing products, and provide feedback to Nikon Corp.
• Evaluate repaired product to ensure quality workmanship
• Monitor re-repairs and provide re-training as necessary
• Provide support in Service activities to subsidiaries managed under Nikon Inc. including Nikon Canada, and Nikon Mexico
• Create Service instructions for new products
• Work directly with Technical Supervisor to update in-house technical staff, subcontractors, refurbishing facilities, overseas distributors, and Authorized Repair Centers on processes outlined on new TIE and SIE documents
• Oversee quality enhancements and improvement measures
• Advise technicians on repair and service matters  
• Plan and conduct repair training for internal offices, overseas distributors, sub-contractors and authorized service centers
• Check and distribute all information and documents related to Service
• Oversee the maintenance operations for professional services for various events
• Travel overnight as needed in order to fulfill essential functions and key responsibilities
• Work outside of normal hours of operation, as needed, in order to fulfill essential functions and responsibilities  

Ancillary responsibilities:

• Complete and administer performance evaluations for all direct reports
• Answer technical questions from other departments
• Participate in special projects assigned by Managers in Service
• All other duties as required or needed

KNOWLEDGE, SKILLS & ABILITIES:

• 5 - 10 years technical experience
• 2 years digital or photography experience
• Associates Degree or equivalent from Technical School preferred
• Knowledge or reading and interpreting Service documents
• SAP knowledge preferred
• Working knowledge of electronics, mechanics and optics
• Working knowledge of Nikon software (i.e. View, Capture) and Photoshop
• Working knowledge of photography technology, equipment and accessories
• Working knowledge of repair tools and equipment
• Basic computer experience (e.g. Word, PowerPoint, Excel, etc.) 
• Ability to travel (includes overnight)
• Ability to work outside of regularly scheduled work hours as needed