Technical Support Engineer

Electric Machinery Company. a division of WEG Electric Corp.

Minneapolis, Minnesota

Position: Technical Support Service Engineer 

Department: Service 

Primary Objective of Position:

Provide technical support related to the motor, generator, control, and related WEG products; create and process warranty claims.

Major Areas of Accountability:

• Provide technical support to customers, interfacing with the engineering, commercial, and quality teams as-necessary
• Resolve service requests effectively, and promote strong customer relationships. 
• Analyze field data, recommend corrective action, and write and edit service reports related to warranty work.
• Organize and coordinate inspection, analysis, and disposition of returned equipment, parts, and material.
• Be a liaison between the sales force, customers, users, and factory, providing technical information and assistance to sales offices, customers, and users.
• Deliver Client training pertaining to EM products and services.
• Other duties may be assigned by management to meet business needs.

Knowledge/Skills/Abilities:

• B.S. degree in Electrical, Industrial, or Mechanical Engineering.
• Demonstrated sense of urgency to affect timely response and resolution to customer requests.
• Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers.
• Demonstrated project management skills, including direction of technical and non-technical staff and customers.
• Demonstrated ability to keep multiple tasks and activities coordinated, prioritized, documented, and in motion or progress at one time.
• Demonstrated capability for social interface with internal and external customers as required, achieving customer satisfaction excellence.
• Computer literate with knowledge of current operating systems and software common to business applications including; SAP, MS Outlook, Word, Excel, PowerPoint, Project

Physical Requirements

• Physical ability to travel freely within manufacturing and office facilities:
• This requires climbing stairs and moving over, around, and about shop machinery and in-process apparatus in a safe manner.
• Physical ability to climb a ladder, use scaffolding or catwalks to service machinery. 
• Ability and willingness to wear fall protection equipment.
• Physical ability to lift and carry 25 pounds.
• Physical ability to travel via public, commercial or personal transportation. 
• Must possess an insurable driver’s license. 
• Must possess a valid Passport or be able to obtain a Passport.

Pay: $80,000 - $90,000