Technical Support Engineer

Core Duties and Responsibilities:

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.


• Respond to queries either in person or over the phone.


• Respond to email messages for customers seeking help.


• Walk customer through problem-solving process.


• Install, modify, and repair computer hardware and software.


• Run diagnostic programs to resolve problems.


• Install computer peripherals for users.


• Follow up with customers to ensure issue has been resolved.


• Gain feedback from customers about computer usage.


• Run reports to determine malfunctions that continue to occur.

Position Requirements:

• Bachelor’s degree preferred.


• Experience working with Windows 7/10, Windows servers 2003-2019, Mac OS.


• Experience working with MS Office suite including email clients (outlook).


• Experience with ticketing systems and helpdesk processes.


• Experience in supporting proprietary software.


• Experience with Active Directory, printers, anti-virus, backups.


• Hands on experience with diagnosing and resolving basic technical issues.


• Has the ability to understand user problems and the ability to explain technical fixes in a clear manner to non-technical users.


• Experience working in 24x7 environment.

Compensation & Benefits:

• Competitive salary $80-$85 dependent on location, skills, and relevant experience.


• Comprehensive health, dental, and vision insurance plans.


• 401(k) retirement plan with company match.


• Paid time off and holidays.


• Collaborative and inclusive work environment.