Technical Support Level 1

The Technical Support Technician is the person responsible for troubleshooting and addressing issues brought to our attention by the customer base in regards to the ePB SaaS Suite.

The issues that Technical Support Technicians are responsible for resolving include but are not limited to:

• Both software and hardware related
  
• All product specific issues
  
• Training and enrichment of our customer base
  

The right candidate must be able to communicate with the customer well, both in person and over the phone, thus strong verbal and written skills are necessary. Technical Support Technicians are the front line of customer enrichment and lead all training courses. During these courses customers can inquire about different features of the product and technicians need to be knowledgeable as well as confident.

All Technical Support Technicians will receive customer issues/inquiries and must address them in a timely fashion. Those with great time management skills will excel in this position. While not a direct requirement at this level, knowledge of SQL will help new Technical Support Technicians provide better support and will give them the ability to be more self -sufficient.

Success Systems is looking for individuals who are confident and driven, yet comfortable working in a team environment. Those who are motivated, inquisitive, communicate well, and are passionate about technology are urged to join our team.

Qualifications

• 2+ years of technical/customer support experience.

• Experience installing, configuring, and supporting software remotely.

• Working knowledge of network infrastructure.

• Must have strong communication skills, both verbal and written, in person and over the phone.

• A technical skillset enabling the troubleshooting of network, PC, OS, and other common issues.

• Experience with using a support ticketing system.

• Must work in our office located in Norwalk, CT.

• Must be willing to travel to customer locations on occasion (local and throughout the US).

• Knowledge of SQL queries (while not required is a huge plus).

COVID -19 considerations:
As of June 1,2021 our office is mask free and COVID vaccine is required for all employees.

Requirements

Benefits