Technical Support Representative

Your new role and environment.

The Technical Support Representative oversees the day-to-day operation of the IT environments and ensures that critical IT services remain stable, secure and available. The role establishes, maintains and monitors operational processes and procedures, coordinates production activities and takes timely action whenever service continuity is at risk.

Key responsibilities of your role.

• Proactively supervise scheduled production activities, system health, alerts and batch processing.

• Identify and address deviations before they affect business operations.

• Maintain clear operational procedures, logs and status information.

• Ensure effective shift handovers and dependable follow-up of outstanding actions.

• Coordinate incident response by assessing impact and urgency and initiating appropriate recovery actions.

• Keep stakeholders informed and escalate to specialist support teams when required.

• Analyse recurring incidents, contribute to root-cause identification and document findings.

• Follow corrective and preventive actions through to a verified outcome.

• Coordinate the controlled implementation of software releases and infrastructure changes into production.

• Verify prerequisites, implementation steps, validation checks, communications and rollback arrangements.

• Confirm operational readiness and record implementation results and follow-up actions.

• Organise priorities, support colleagues and contribute to a constructive culture.

• Communicate concise status updates to technical and non-technical stakeholders.

• Promote consistent procedures, knowledge sharing and shared accountability.

• Help guarantee 24/7 service coverage within the applicable shift schedule, 7d / 7 (4-day scheme).

What’s in it for you?

We ask a lot. (We’re looking for the best, after all). But we offer a lot, too.

So, what do we have in store for you? We offer flexible hours and a hybrid working model, allowing you to work both from home and at the office. We provide competitive benefits to support health, well-being and your professional growth. This includes: a significant budget on benefit platform and a yearly bonus. At AD01 we welcome everyone, just the way you are, and encourage individual growth with valuable opportunities and a worldwide across-brand network.

Requirements.

We think you’ll be best geared for success if you can meet the following requirements:

• Bachelor’s degree in Computer Science, Information Technology or a comparable field, or equivalent relevant professional experience.


• Hands-on experience with enterprise job-scheduling and monitoring platforms, such as IBM Tivoli Workload Scheduler, BMC TrueSight or Helix.


• Working knowledge of AIX, IBM i (AS/400), Windows infrastructure and cloud-based environments.


• A strong customer- and service-oriented mindset and the ability to remain composed under pressure.


• A methodical, accurate way of working and dependable follow-through on agreed actions.


• The ability to work independently, organise priorities and adapt to changing operational demands.


• Clear written and verbal communication skills for technical and non-technical audiences.


• A collaborative attitude, with a commitment to knowledge sharing, effective handovers and shared accountability.

It goes without saying that so-called ‘soft skills’ are just as important as their ‘hard’ cousins. We highly value:

• Strong communication and interpersonal skills


• Adaptable to situations and different/multicultural environments


• Great attention to detail


• Excellent command of the English language both written & spoken

Apply now

If you’re excited to help us grow, then please apply now. If you feel like you might not tick all the boxes but have the skills and personality we’re looking for, then please also apply now!

Got questions? Don’t be shy. Loredana Danila, at [email protected], has answers.

For us, diversity means being inclusive of thoughts and skills, generational differences, LGBTQ+, gender, race and ethnicity, disabilities, nationalities and more. We accept everyone for who they are.