Technical Support Specialist

How would we describe a career with Agri-Mark/McCadam/Cabot Creamery? More than 100 years of: Farmers, Family, Mission, Purpose, Sustainability, Respect, Integrity, Work Ethic, Teamwork, Pride in Award Winning Products, and Agriculture.

Cabot Creamery achieved B Corp certification in 2012 and became the world’s first dairy co-op to do so. This certification demonstrates our commitment to transforming the global economy to benefit all people, communities, and the planet.

The salary range for this position is $60-65k

Our support of employee growth includes promoting from within, training and tuition reimbursement.  Team members enjoy access to a comprehensive benefits package, competitive salary and a 401k with company match.

We offer a hybrid workplace with three days onsite in our corporate office (Tuesday - Thursday) in Waitsfield, VT. This role will require travel to other locations.

What you'll be doing:

Support of the organization's workstation and plant systems on an evolving infrastructure.

You will provide technical assistance to Agri-mark’s users and third-parties with a high degree of professionalism, working in concert with Architects, Engineers, Business Analysts and subject matter experts (SMEs) to complete assigned tasks on time and within budget.  This includes the analysis and successful completion of end user desktops hardware and software problems in a timely and accurate fashion, as well as performing training for end users.

This team supports multiple offices, warehouses, and manufacturing plants.  Travel to various plant locations will be required.

Primary Responsibilities:

Please have have experience within the following core competencies and show an eagerness to learn from coworkers.  You will work independently and in teams, seeking guidance from Architects, Engineers and associated subject matter experts (SMEs) where necessary.

• Installation, configuration, maintenance, support, and troubleshooting of end user workstation hardware, software, and peripheral devices as well as other end user mobile devices.


• Patching of network devices on a regular schedule.


• Maintaining and enforcing policies, procedures and associated plans for network resource administration, appropriate use, information security, and disaster recovery.


• Practicing network asset management, including maintenance of network component inventory, related documentation, and technical specification information.


• Administering and maintaining end user accounts, permissions, and access rights.


• Supporting solutions with a focus on security, availability & performance.


• Supporting users as tier-II help desk support remote and in-person.


• Performing assigned network improvements, upgrades, and repairs.


• Creating or updating documentation as needed.


• Delivering end-user training.


• Working within the IS team to effectively troubleshoot problems reported by users and ensure problems are resolved satisfactorily.


• Supporting best-practice security solutions.


• Promotion and maintaining a positive attitude, a strong work ethic and a commitment to the success of all projects and teams within the IS department.


• Performing other IS duties as required.

Essential Skills:

• Excellent interpersonal communication skills, both written and verbal


• Ability to communicate clearly with a wide range of people including plant line employees, IT technical analysts and architects, IS management, and business unit and plant management


• Ability and willingness to work independently, flexibly, under pressure, and able to meet deadlines with high quality results.


• Team player mentality who understands how to build consensus and ensure tasks and deliverables are being completed.


• Working technical knowledge of network and PC operating systems, primarily Windows.


• Hands-on hardware troubleshooting experience


• Familiar with standard concepts, practices, and procedures of workstation support

What we are seeking/preferred skills and experience:

• Experience in a manufacturing environment 


• Ability to conduct research into networking issues and products as required


• Can effectively utilize various hardware & network diagnostic tools


• Application support experience with Microsoft Office, SharePoint, and Office 365


• Experience in the support of software solutions, systems


• Help desk support experience


• Strong written and verbal communication skills


• Strong interpersonal skills


• Keen attention to detail


• Bachelor’s degree in a technical field or relevant combination of education, training, and experience. 


• Customer Service/support experience


• Able to perform inspection of cables in floors and ceilings


• Ability to transport and install computers and peripherals in office or factory conditions


• At least 2 years’ experience in a similar role

Work Conditions:

• Sitting for extended periods of time


• Travel to support various plants, warehouses, offices, and distribution centers


• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

Agri-Mark is an equal opportunity employer. The company is committed to the fundamental principle of equal opportunity and equal treatment for every qualified prospective and current employee. The company does not discriminate or allow discrimination on the basis of race (including traits historically associated with race including hair texture and protective hairstyles), color, religion, ancestry, national origin, citizenship, genetic information, sex (including pregnancy or pregnancy-related conditions), sexual orientation, gender identity, place of birth, crime victim status, age, physical or mental disability, a positive result from an HIV-related blood test, military or veteran status,  or any other classification protected under applicable federal and/or state law.

Agri-Mark complies with all federal, state, and local laws and regulations.