Technical Support Specialist

TECHNICAL SUPPORT SPECIALIST (Permanent)


Our client, an international manufacturing organization with its US headquarters in WNY, is looking to add a Technical Support Specialist to their growing team.  This employee will play a critical role in providing hands-on technical support/training to team members and customers to ensure seamless operational efficiency of equipment.

Responsibilities:

• Deliver exceptional technical support both in-office and on-site for regional customers
  
  
  


• Diagnose and troubleshoot equipment issues, recommending cost-effective solutions to meet customer needs and provide swift resolutions
  
  
  


• Field customer inquiries and respond promptly via phone, online platforms, or in person
  
  
  


• Run on-site training sessions for customers and regional representatives on equipment operation and best practices
  
  
  


• Travel within the assigned region to support equipment start-ups, commissioning activities, and troubleshooting efforts as needed (approximately 20% travel)
  
  
  


• Collaborate with various internal teams and external vendors to enhance products, processes, and overall operational efficiency
  
  
  


• Develop, implement, and document corrective action plans when necessary in order to address quality or performance concerns
  
  
  


• Analyze current processes to determine areas for improvement, focusing on increasing efficiency, reducing cycle times, and improving overall performance
  
  
  


• Work well in a team environment as well as independently
  
  
  


• Other duties as assigned/as necessary
  
  
  

Details:

• Position is full-time, direct hire
  
  
  


• 100% in-office/on-site
  
  
  


• Up to 20% travel within assigned region
  
  
  


• $70,000 – $85,000 annually depending on experience
  
  
  


• Associate’s degree in Electrical or Building Controls, or related preferred
  
  
  


• 2+ years’ experience in HVAC/Controls industry experience
  
  
  


• Professional demeanor and ability to interact with various team members/customers
  
  
  


• Experience working in an industrial environment; strong knowledge of centrifugal pumps, heat exchangers, building automation controls/communication protocols (BACnet/Modbus)
  
  
  


• Bilingual is preferred: Spanish
  
  
  


• Great interpersonal and communication skills (written and verbal)
  
  
  


• Strong organization skills, analytical, and time management skills
  
  
  


• Strong & creative problem solving skills
  
  
  


• Meticulous attention to detail
  
  
  


• Self-motivated
  
  
  


• Relocation not available 
  
  
  


• Candidates must be authorized to work in the United States; Visa sponsorship is not available
  
  
  


• All employees and applicants, please know that you have access at all times to New York State and Federal Labor Laws and Posters at the Government Agency websites: https://dol.ny.gov/posting-requirements-0; https://www.dol.gov/general/topics/posters#workplace-posters