Technical Support Specialist II - District Attorney - $21.79 hourly

Job Title

Pay Rate Min to Mid Range

Time Type

Summary

Under general supervision, installs, relocates, troubleshoots, repairs, performs diagnostic tests and preventative maintenance on mainframe terminals, personal computer workstations and peripherals; determines hardware requirements and needs; tests and evaluates hardware and software for efficiency; and performs related duties as required.

Duties and Responsibilities:

• Troubleshoots and repairs personal computer workstations and peripherals

• Installs and relocates computer workstations and peripherals

• Performs preventative maintenance work on computers and peripherals

• Assists users in determination of hardware requirements and needs

• Performs diagnostic tests on personal computer workstations, microcomputers and peripherals

• Maintains accurate records of software/hardware installation and relocation

• Tests and evaluates hardware and software for efficiency and compatibility with existing network systems

• Responds to after-hour calls related to network problems

• Performs related duties as required

Minimum Qualifications:

• Graduation from an accredited college or university with an Associate’s Degree in Computer Science, Electronics, Management Information Systems or a closely related field, and two years computer and peripheral repair experience; OR successful completion of a relevant program from an accredited technical school and two years computer and peripheral repair experience; or an equivalent combination of education and experience

• Good knowledge of software packages and operating systems; knowledge of diagnostic software programs and restructuring of hard drives

• Skill in training user on commercial software packages; skill in troubleshooting and repairing network equipment and peripherals; skill in installing hardware and software; skill in completing routine upgrades and repairs on personal computers; skill in logical problem solving

• Ability to recognize problems and recommend solutions; ability to communicate effectively, both verbally and in writing; ability to establish and maintain effective working relationships with co-workers, County employees, appointed and elected officials and outside organizations

• Must secure and maintain a favorable background investigation

• Must have available transportation during entire workday; required to travel to remote sites within Bexar County

• Must have valid driver’s license, motor vehicle liability insurance and personal injury insurance

• May be required to work more than 40 hours during the workweek

• Required to be on call after hours and weekends on a rotating schedule

Working Environment and Physical Demands:

• Constantly working in indoors conditions with occasional jail environment exposure

• Work environment involves some exposure to temperature variations and occasional exposure to high voltage equipment

• Frequently moves objects weighing up to 10-25 pounds; occasionally moves objects weighing up to 50-75 pounds

• Occasionally moves about office

• Frequently communicates with others; must be able to exchange accurate information 

• Constantly operates a computer and other office productivity machinery

• Constantly positions self to maintain computers, including under desks and in close-space areas

• Must be able to remain in a stationary position

Working With Bexar County

Bexar County offers employees a competitive salary, retirement, and benefits. Many employee benefits are available to an employee’s spouse/plus one qualifying adult and dependent child(ren). Employee benefits are strategically designed to support an employee and family, work/life balance.

Employee Benefits | Bexar County, TX - Official Website

Bexar County is an Equal Opportunity Employer and committed to Workplace Diversity.

We are committed to providing equal opportunity for protected veterans and individuals with disabilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.