Technical Trainer

Position Summary:

Responsible for overseeing the training and development of all new and existing Service Technicians. To increase their overall mechanical, electrical and electronic aptitude and to improve their technical efficiencies and soft skills to better service our new and existing customers.

Essential Functions:

The list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Provide service technician training in-person at least one day per week for new service technicians and other technicians as needed. 
• Provide technical support for our Field Service Technicians and if needed travel to customer’s location to help solve problems. 
• Help develop a training plan for new technicians based on input received from the Customer Care Managers and branch Service Managers. 
• Assist in developing programs to improve technical and customer service skills of service staff. 
• Conduct employee training on new products and processes. Work closely with our outside vendors on solving service issues. 
• Backup support to Branch Service Managers as needed. 
• Perform service and customer calls with the approval of the Customer Care Managers. 
• Acts as a safety leader and puts safety first in all responsibilities; works with Human Resources to develop, train, and enforce health and safety policies and procedures.  
• Will revise existing and/or develop and implement new hire/employee safety training programs for service technicians in the areas of forklift, arc flash, driver training, etc. 
• Supports and enforces all Company policies and procedures.
• Partner with Customer Care Manager and Branch Service Managers to investigate and assist in resolving any issues resulting from substandard performance. 
• Provide recommendations to the Customer Care Manager and Branch Service Managers towards goal setting, skill enhancement and performance reviews of service staff. 
• Excellent attendance, punctuality and a positive attitude are essential to this position.
• All other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Diploma required; Bachelor’s Degree or Technical School Degree preferred. 
• Minimum of 10 years of experience with customer service department in the compressed air industry.
• Knowledge of pumps, compressors, dryers, and vacuum equipment is required.  
• Knowledge of Microsoft Office Suite and Windows is a must; experience with CRM is strongly preferred.
• Ability to lead and motivate people to work together as a team to meet and/or exceed Company goals.
• Ability to identify customer’s needs, listen, analyze, and respond appropriately to customer’s problems; possess effective problem-solving skills and can lead customer and employee disputes to resolution.
• Demonstrate solid organizational skills with the ability to multi-task, be a self-starter and work unsupervised.
• Must be able to travel up to 50% of the time within the assigned territory; have a valid driver’s license and good driving record.
• Ability to effectively communicate, both in writing and verbally, with people of various educational and technical backgrounds, both inside and outside the company.

Physical Demands:

• The employee must regularly lift and/or move up to 50 pounds, frequently lift and/or move up to 75 pounds.
• Must wear proper PPE in all company/customer required areas at all times.
• Ability to work in various industrial environments including extremes in hot and cold temperatures with continuous walking, bending, reaching, climbing, and kneeling.