Technical Writer

The Technical Writer is responsible for creating new and analyzing/revising current print, online and multimedia user documentation for a complex network monitoring and security product. This position reports to the Technical Communications Manager.

Main Responsibilities:

• Collaborate with subject matter experts, primarily development engineers and customer support personnel, to gather and review information for user documentation


• Integrate product changes into up-to-date documentation


• Groom, size, plan, and integrate documentation work at the team level to support the features being built by the team


• Promote continuous improvement through ongoing quality assurance


• Build cross-functional technical user content that includes views from Learning and Development, Marketing, Field Service Engineers, Account Management, Technical and Support and Operations


• Make continuous improvements to style, layout, editorial standards, and publication methods


• Promote product adoption by developing multimedia enhancements that engage users and augment online help and other forms of available user assistance


• Apply knowledge of adult learning theory and visual learning design to development of eLearning content


• Understands the differences and similarities on delivering user content for traditional on-premise delivery and for a SaaS based solution delivery


• Analyze content usage and factor the results back into better experiences for the users


• Keep current on user assistance best practices and trends by continuing education and trade association meeting attendance

We are looking for candidates who have:

• Minimum of 5 years hardware/software technical writing experience


• Excellent writing and editing skills (provide samples)


• Experience with topic-based authoring tools (FrameMaker, MadCap MadPak, MS Office) for online, print and multimedia user assistance development


• Documented complex systems


• Has delivered user content for a SaaS based solution


• Experience with source control (SVN) and simultaneous, multiple releases


• Intermediate screen capture tool skills


• Intermediate understanding of Agile Scrum