Technical Writer

At i360technologies, we deliver business consulting and technology solutions that support the mission of federal agencies. 

Key Responsibilities

• Write and maintain procedural documentation, including SOPs, desk guides, job aids, and user guides for system and financial processes.


• Develop and edit functional and technical specifications, manuals, reports, and other client deliverables.


• Collect, organize, and analyze technical information from functional, technical, and help desk staff, and translate it into clear guidance.


• Keep documentation current as configurations, processes, and releases change, and version it appropriately.


• Ensure documentation meets Section 508 accessibility requirements.


• Contribute documentation to comprehensive solution packages for new solutions and major enhancements.


• Support recurring status and help desk performance reporting as needed.

Qualifications

• Bachelor's degree in a related field.


• At least 7 years of related experience.


• Demonstrated experience producing procedural and technical documentation for technical or financial systems.


• Strong command of writing mechanics, organization, and documentation tools.


• Ability to pass a federal background investigation and obtain client site access.

Security & Eligibility Requirements

• Ability to obtain and maintain a federal Public Trust (suitability) clearance


• Must be able to pass a federal background investigation


• U.S. Citizenship or Permanent Residency required (no visa sponsorship available)

Benefits

• Referral Bonus


• (401k) Matching


• Holidays – Eleven


• Technology Reimbursement


• Short-Term & Long-Term Disability


• Life Insurance (Basic, Voluntary & AD&D)


• Paid Time Off (0-3 years - 15 Days PTO | 3+ years 20 Days)


• 80% Employer Paid Health Care Plan (Medical, Dental & Vision)

Equal Opportunity Employer Minority/Female/Veteran/Disability

All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or status within any other protected group.

Only direct applicants will be considered. Submissions from recruiting or staffing firms will not be accepted.