Technical Writer

Position Summary

As a Technical Writer, you will create and maintain user documentation, including on-line help, user guides, tutorials, release notes, and in-person training materials. You will work closely with Project Managers, Programmer Analysts, and Quality Assurance to ensure that the documentation is accurate.

What is great about working for Foundation? Plenty! We have a fun, casual, yet hard-working culture that invests in our employees, promotes creativity, and delivers on our reputation. Would you like to work for a company that offers manicures and pedicures in the office? We do! How about massages, laundry service, monthly car washes, catered lunches Wednesdays and a monthly happy hour - we offer all this and more!

Essential Functions & Responsibilities

• Translate technical information into user-friendly and grammatically correct content.


• Prepare /maintain software documentation for users for all formats, including on-line help.


• Prepare /maintain support documentation and training materials.


• Create and send email communications to clients, announcing software updates, maintenance windows, and required actions.


• Report quality issues discovered during creation of documentation to Quality Assurance Analysts.


• Perform all duties in a professional, responsive, and collaborative manner with coworkers and supervisors.


• Maintain literacy and up-to-date research on all programs and modifications.


• Project a positive, cooperative image as a representative of the company aiding associates, clients and other third parties whenever possible.


• All other duties as assigned.

Required Skills and Experience

• Bachelor of Arts/Science in Technical Communication, English, or similar degree


• Excellent written and verbal communication skills


• Highly organized and creative with strong attention to detail


• Able to work in a fast-paced, deadline-oriented environment.


• Thrive on the responsibility of managing writing projects from start to finish.


• Working knowledge of Adobe FrameMaker, RoboHelp and/or MadCap Flare preferred, but not required.

Other employee rewards include tickets to Cleveland sporting events, a variety of lunch and learns, and various employee-appreciation events throughout the year. Benefits include paid vacation, paid holidays, 401(k) with match, and tuition reimbursement, plus medical, eye and dental. Now offering discounts on pet, home, and auto insurance through Liberty Mutual!

Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 20-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S.

Let us start your future at Foundation!

Foundation Software is an Equal Opportunity Employer.