Technician

Service Technician

Role Overview

The Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

Responsibilities

• Receive repair orders from dispatcher and take to stall area.


• Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.


• Diagnose cause of any malfunction and perform repair.


• Communicate with parts department to obtain needed parts.


• Save and tag parts if the job is under warranty or if requested by the customer.


• Examine the vehicle to determine if additional safety or service work is required.


• Notify service advisor immediately if additional work outlined is not needed or required.


• Notify service advisor immediately if repairs cannot be completed within the time promised.


• Document work performed.


• Road-test vehicles when required or refer to the test technician, keeping in mind that the customer vehicle should not be used for personal errands.


• Supervise work of any apprentice technicians as assigned.


• Attend factory-sponsored training classes.


• Keep abreast of factory technical bulletins.


• Ensure that customers’ cars are kept clean.


• Keep shop area neat, clean, and be able to account for all dealership-owned tools at all times.


• Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.


• Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.

Qualifications

• High CSI is a must.


• ASI or manufacturing training.


• High school diploma or the equivalent.


• Valid driver’s license and a good driving record.


• Manual dexterity.


• Good Judgment.