Technician - Slot

POSITION SUMMARY: It is the responsibility of the Slot Technician to complete shop repairs, rebuild slot games, and complete hands-on training of all gaming devices and related systems while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures, within the framework and intent of the Plaza Mission Statement.

Top 5 Specific Job Functions:

• Repair and maintain slot machine components, including circuit board assemblies, including but not limited to: power supplies, voucher printers, bill validators, and video monitors.
• Use the surface mount solder station for the removal and replacement of circuit board components.
• Test slot equipment using digital multi-meter, oscilloscope, Huntron tracker, monitor test equipment, capacitor, and inductor analyzer.
• Troubleshoot and repair equipment using manufacturer testers and manuals, wiring diagrams, and the internet.
• Assist with daily projects and maintenance on the slot floor when necessary. 

Other specific job duties:

• Actively greet, interact, and professionally assist Resort staff to foster and promote a cooperative and harmonious work environment
• Perform shop and on-floor repairs of slot machines
• Repair and rebuild all mechanical and electronic slot game components
• Ensure proper slot operation and maintenance on the casino floor
• Perform preventative maintenance
• Proactively resolve any guest issue that arises, including the coordination of departmental assistance when necessary
• Set up and strike of the slot tournament
• Coordinate with different departments when executing projects
• Maintain a clean, organized, and safe work environment on the floor, shop, and storage areas
• Sustain daily communications with co-workers and management
• Notify the Supervisor/Manager of any suspicious or unusual activity and/or transactions in a timely and responsible manner
• Maintain general Property knowledge
• Perform other job-related duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

EDUCATION and/or EXPERIENCE:

Required:

• 21 years of age or older
• Excellent guest service and hospitality skills
• Strong problem-solving and listening skills
• Self-motivated with excellent organizational skills and attention to detail.
• At least 3 years of previous experience as a Slot Technician
• At least 2 years of previous electronic board repair experience
• Excellent customer service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Able to effectively communicate in English, in both written and oral forms

Preferred:

• Previous experience in a similar resort or setting
• Experience working with the Aristocrat system
• Degree in Electronics

CERTIFICATES, LICENSES, REGISTRATIONS:

• Gaming Card
• Alcohol Awareness Card

WORK SCHEDULE/HOURS:

• Varies

PHYSICAL REQUIREMENTS:

• Must have the physical ability to access all areas of the facility; move, lift, carry, push, pull, and place objects; withstand prolonged standing, stretching, bending, kneeling, lifting, and carrying items weighing at least 50 lbs. without restriction.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Physical stamina and proper mental attitude to work under pressure; work indoors and outdoors, as well as being exposed to hot/cold surfaces, steam, and wet floors.
• Most work tasks are performed indoors; however, there are events where outdoor activities are required. Indoor temperatures are moderate and controlled by internal environmental systems.
• Must be able to work in a fast-paced, busy, and noisy environment.

Plaza is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, Plaza will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.