Technology Analyst, ServiceNow Developer

JOB SUMMARY 

We are looking for a ServiceNow Developer to support the development and implementation of the ServiceNow IT Asset Management (Hardware Asset Management and Software Asset Management) capabilities within the ServiceNow Platform.  The ServiceNow Developer role is technical in nature and will work with the Sr. Director, Technology Asset Management, Director of the ServiceNow Platform, the ServiceNow Architect, the ServiceNow administrators, the ServiceNow CMDB and ITOM Discovery teams as well as Asset Managers and business stakeholders of the platform. 

 
CANDIDATE PROFILE

Education and Experience  

Required: 

• Bachelors degree in Information Technology, Computer Science or a related field, or equivalent experience 

• ServiceNow Certified Implementation Specialist (CIS) – IT Asset Management Certification or equivalent 

• 5+ yrs of hands-on experience with ServiceNow ITAM, ITOM and/or ITSM  

• 2+ yrs of experience in gathering, analyzing and communicating requirements 

• 2+ yrs of experience in systems administration and/or configuration management 

• Deep functional and technical knowledge of ServiceNow ITAM Modules (HAM Pro and SAM Pro), Configuration Management Data Base (CMDB) and the IR 

• Experience in designing, implementing, and optimizing SAM, HAM and CMDB structures to ensure compliance, accurate lifecycle tracking, and cost optimization 

• Strong knowledge of ITIL processes and how they relate to ITAM (HAM/SAM) practices 

• Understanding of software licensing metrics and physical hardware asset lifecycles from procurement to disposal 

• Understanding of the maturity of the ITAM modules from ServiceNow and the impact to current business processes and the SN platform. 

• Experience with planning solutions focused on low code/no code implementations while minimizing customizations 

• Experience in designing and developing solutions with SaaS solutions such as ServiceNow in an Agile Software Development environment 

• Experience with UI Scripts, UI Action, UI Macro, UI Policies, Script includes, business rules, security rules and workflow development with workflow studio and flow designer  

• Experience with scripting languages such as JavaScript, Angular.js, Perl and Powershell 

• Experience loading data into ServiceNow from third party system using Web Services and Import sets 

• Understanding of key technologies used to build ServiceNow integrations including Integration Hub, SSO, Rest Services, and related technologies 

• System integration using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP REST/SOAP  

• Experience working with varied architectural concepts, principles, and/or tools relevant to ITSM platforms 

• Proven experience in implementing and managing ITAM solutions with a focus on both Hardware and Software Assets 

• Excellent analytical and problem-solving skills, with the ability to translate complex requirements into actionable plans 

• Strong communication and interpersonal skills, with a proven track record of working effectively with cross functional teams and stakeholders 

Preferred: 

• Ability to design and execute asset management strategies that align with Marriott business objectives and industry best practices 

• Experience in Agile and Scrum development approaches 

• Hands on experience creating and maintaining APIs and data integration processes between ServiceNow and Other Services 

• Certified ServiceNow Administrator (CSA) (or ability to obtain in 90 days) 

• Experience in integrating ServiceNow ITAM with other enterprise systems and third-party applications 

• Knowledge of ServiceNow Common Service Data Model (CSDM) 

• Strong ability to carry out assigned tasks independently with little supervision 

• Strong understanding of the software development life cycle (SDLC) 

• Demonstrated success leading small-to-medium scaled initiatives 

• Proven ability to effectively prioritize and execute tasks in a high-pressure environment 

• Knowledge of business environment, service requirements, and hospitality culture 

• Demonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of action 

• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business 

• Experience in working with multi-vendor development environment 

• Experience in working with multi-tiered applications 

• Understanding of relational databases and T-SQL 

• Excellent troubleshooting skills with ability to demonstrate influence in a consultative fashion to stakeholders and other team members 

• Strong analytical, problem-solving, and decision-making capabilities 

• Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment 

• Experience of working with ServiceNow platform for global customers 

• ITIL Foundations Certification 

Core Work Activities 

• Architectural Expertise: Design scalable, reliable and high performance ServiceNow solutions that meet both immediate IT Asset Management Program needs and long-term business goals 

• Solution Configuration: Lead engagement with Technical and Solution Architects and Business Analysts to understand functional requirements and translate them into effective ServiceNow configurations.  Configure the ServiceNow HAM and SAM modules to align with Marriott Business requirements for ITAM and End of Life governance and industry best practices. 

• Development: Experience with workflow studio, flow designer, business rules and service catalog development. 

• Innovation:  Encourage innovation within the ServiceNow team.  Support the exploration of new technologies, methodologies and processes that can enhance the efficiency and effectiveness of the teamwork in support of Marriott business requirements. 

• Testing and Quality Assurance:  Develop ServiceNow configuration test plans and validate functionality, data integrity and user experience.  Address any issues and perform necessary adjustments to ensure the solution meets desired outcomes. 

• Data Migration & Data Integration: Develop and document data migration and Data Integration strategies and plans as required.  Support data migration and integration activities in support of building out the ITAM function.  Ensure data accuracy, data consistency and data pedigree.   

• Data Analysis: Conduct Data Analysis on Asset and Configuration data to support data quality improvement projects. 

• Reporting: Development of custom reporting tables to support business requirements for reporting and analytics. 

• Documentation: Creating and maintaining technical documentation, including design documentation, configurations, and user guides. 

• Technical knowledge:  

• HAM Pro module and its capabilities for hardware tracking, inventory management, lifecycle management, reporting and analytics.   

• SAM Pro module and its capabilities for managing software entitlements, software lifecycle management, reporting and analytics. 

• Product Model Management and Normalization 

• Content Library Service 

• Hardware Asset Workspace and Software Asset Workspace 

• Reporting and Performance Analytics