Technology Support Associate

Duties and Responsibilities:
•Provide end-¬user support to remedy computer, audio/visual, basic network, printing, and other technology related issues in a timely and professional manner, solutions may be provided remotely or onsite as appropriate
•Work collaboratively with stakeholders to schedule and manage daily workload and special projects.
•Responsible for assisting and following the purchasing process, configuring and installing new devices, and assisting with inventory management
•Assisting and communicating with the Network Administrator and/or IT Coordinator as appropriate, may include providing backup support on some networking systems and provide written documentation and network diagrams as requested
•Responsible for communicating the status of Help Desk requests to users via ticketing system, phone, email, and other channels on an ongoing basis and following service level commitments.
•Planning and conducting staff development related to the use of hardware and productivity software (Mac OS, IOS, Android, Windows, MS Office365, GAFE, etc.). Training may be conducted in a classroom setting, one-on-one and other forms as necessary
•Provides an exemplary and professional interface between the AIU and all customers by sending and receiving email, phone, and in¬ person communications to ensure that information flow is accurate, timely, and professional
•Assist or perform backup duties in such areas as student information system, phone system or website as requested by the district
•Maintains competency and enhances professional growth and development through continuing education and conferences
•Performs Help Desk coverage during normal district hours and on-call and after hours support as required
•Supports the AIU and district Board Policies, Procedures, and District Guidelines and best practices with respect to Digital Citizenship and Information Security and Safety
•The Technology Support Technician will assist the CTO and IT Service Delivery Manager on projects and other tasks as requested.
Qualifications:
1.Associate Degree with three years of applicable technical work experience, or High School graduate with a minimum of five years applicable technical work experience
2.Minimum of three years of experience supporting at least one of the following: Microsoft Office, Office365, Google Workspace for Education
3.Experience in K12 education highly preferred with the following technologies: Apple Mac OS, IOS, Android, Chrome OS, Google Workspace for Education, iPads and Chromebooks
Revised
4.Support experience with at least three of the following educational technology and audio visual tools required: interactive display boards, LCD projectors, scanners, document cameras, Web 2.0 and Zoom conferencing
5.CompTIA Network+ and A+ Certification preferred
6.Intermediate to advanced proficiency supporting Windows OS client computing environments
7.Ability to troubleshoot basic networking issues and understand basic Microsoft Active Directory concepts
8.Working experience with VOIP voice systems, video surveillance, door security and visitor background check systems is preferred
9.Self¬-starter with exemplary customer service skills to complement proven multitasking abilities
10.Ability to provide effective support to all levels of the organization