Technology Support III - Quality Engineering, ISO 20022

Company : Jpmorgan Chase

Job Description - Technology Support III - Quality Engineering, ISO 20022

Description

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the High Value Payments Quality Assurance Team, you will ensure the operational stability, availability, and performance of our production application flows. To accomplish this, you'll join one of our high-performing Quality Assurance teams. You'll draw on your testing knowledge and creativity to automate test capabilities and design test and maintenance procedures. You'll also tap our existing test frameworks to tackle specific problems. We take a collaborative approach to quality, which means you'll work with experienced developers, managers, and business partners across the organization.

Job responsibilities

Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Partnering with varied stakeholders to clarify requirements, plan testing, and communicate outcomes
Track and report testing defects, including supporting retesting through resolution and closure
Validate and present test results to support internal sign-off and release readiness decisions
Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements
Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations

Required qualifications, capabilities, and skills

3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
3+ years of applied experience in a QA/testing or technology delivery role
Experience in banking or financial services, with working knowledge of payments message processing and validation, including ISO 20022 formats such as pacs.008, pacs.009, pacs.004, pain.001, pain.013 and camt.056
Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

Experience with test automation and QA tooling, including Selenium, BDD frameworks (e.g., Cucumber), and programming/scripting languages such as Java and Python
Familiarity with data engineering concepts and testing approaches (e.g., validating data pipelines, transformations, and data quality controls)
Working knowledge of QA and delivery management tools such as JIRA and qTest
Experience using collaboration and documentation platforms (e.g., Confluence and SharePoint)
Basic to intermediate SQL skills for data validation, test setup, and troubleshooting

Original job Technology Support III - Quality Engineering, ISO 20022 posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar Technology Support III - Quality Engineering Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Technology Support III - Quality Engineering, ISO 20022

Job Description - Technology Support III - Quality Engineering, ISO 20022

Similar Technology Support III - Quality Engineering Jobs in the US

Mobile Apps