Technology Support Specialist

The Technology Support Specialist is a member of TCI's Business Systems & Technology team and plays an important role in delivering responsive, high-quality technology support to employees across the firm. This position helps ensure reliable technology operations, strong internal service, and a consistent end-user experience by supporting hardware, software, systems, and connectivity needs.

Technology Support Specialists contribute across multiple areas of IT support, including troubleshooting, user access management, equipment support, onboarding and offboarding, documentation, and technology operations. Responsibilities evolve as experience and expertise grow, progressing from foundational technical support and systems learning to greater ownership of complex issues, process improvements, and contribution to team effectiveness.

What You'll Do

• Provide technology support across hardware, software, systems, and connectivity needs.
• Troubleshoot and resolve technical issues with professionalism, responsiveness, and strong customer service.
• Support user onboarding, offboarding, equipment management, and access-related processes.
• Maintain technology documentation, procedures, and operational standards.
• Partner with internal teams and external vendors to support technology operations and issue resolution.
• Assist with Microsoft 365 applications and end-user support.
• Manage and prioritize support requests while ensuring timely follow-up and resolution.
• Identify opportunities to improve support processes, user experience, and operational efficiency.
• Participate in special projects and initiatives that support departmental and firm priorities.

What We're Looking For

• Strong troubleshooting and problem-solving skills.
• Excellent customer service and a desire to help others.
• Ability to communicate effectively with both technical and non-technical users.
• Strong organization, prioritization, and time-management skills.
• Ability to manage multiple requests and deadlines in a fast-paced environment.
• A collaborative, team-oriented approach.
• Curiosity, adaptability, and a willingness to learn new technologies and processes.
• Initiative to identify and implement improvements that enhance service and efficiency.

Qualifications

• Bachelor's degree in Information Technology or a related field, or equivalent practical experience.
• Experience supporting end users in an IT support, help desk, desktop support, or similar environment.
• Familiarity with troubleshooting hardware, software, printing, connectivity, and Microsoft 365 applications.
• Experience with ticketing systems, user access management, and technology support processes is preferred.
• Ability to learn new systems and technologies and apply knowledge effectively to support users.

Why TCI?

At TCI, technology plays an important role in supporting both our employees and the clients we serve. This position offers the opportunity to build technical expertise, take on increasing levels of responsibility, and contribute to a collaborative team focused on delivering exceptional service and continuously improving the employee technology experience. We offer a comprehensive Total Rewards package that includes competitive compensation, benefits, retirement savings opportunities, paid time off, and professional development support.