Telehealth Medical Assistant - Chico

About Executive Mental Health's
Telehealth service

Since 2020, EMH has used Telehealth
to provide remote assessment and treatment of the cognitive, behavioral, and
emotional conditions of patients without leaving their home or care facility.
EMH offers Telehealth services using a HIPAA -compliant videoconferencing
platform which allows patients, residents’ family members, and skilled nursing
facility management.

About the Telehealth Medical Assistant
Role:

As an essential part of the care team,
the Telehealth Medical Assistant acts as a ‘Telehealth Concierge’ and ensures
residents receive the quality care they need from the clinicians, while
respecting social distancing and safety measures. An extension of the clinical
team, they coordinate the visits to the patients, take the Telehealth tablet
from room to room and offer a warm interface before the doctor begins their
therapy session.

They work in close collaboration with
EMH clinicians, liaisons, and facility staff. The liaisons work with Telehealth
Medical Assistants to build rapport with Skilled Nursing faculty, sweep for
referrals, and identify new possible patients to service.

Job Duties:

• Visit the assigned skilled nursing
  facilities (must be able to drive to facility) for daily work assignments
  
• Bring Telehealth equipment from patient
  to patient for Telehealth Services at partner skilled nursing facilities.
  
• Assist Clinical Staff Team Members by
  discussing Telehealth services with new patients.
  
• Coordination of Care with both Clinical
  Staff and Facility Staff.
  
• Provide and gather patient’s medical
  documentation as instructed by clinical staff member.
  
• Manage daily preparation checklist for
  equipment care such as sanitization, recharging of equipment and safe
  keeping/storage.
  
• Work closely and provide follow up with
  facility staff members as needed.
  
• Develop a working knowledge of Telehealth
  web application (Doxy).
  
• Filing Clinical documentation as directed
  by facility staff.
  
• Technology Troubleshooting (general
  knowledge of WIFI, internet connectivity). Live support provided as
  needed.
  
• Be able to lift a minimum of 35 lbs.
  
• Adhere to all standards found within the
  HIPAA Compliance Privacy Regulations.
  

Requirements

• The job requires in -person visits to all
  Skilled Nursing locations, must be experienced in infection control and
  PPE. We conduct safety training in preparation for working with COVID -19
  positive patients face -to -face.
  
• Background check.
  
• Weekly/Monthly COVID -19 testing
  
• Traveling to different facilities upon
  request, commute can vary.
  
• Flexibility with scheduling.
  
• Availability on the weekends.
  
• Must have an active cellular service for
  communication with our staff.