Employment Type:

Shift:

Description:

GENERAL SUMMARY AND PURPOSE:

Telephone Triage Nurse manages calls from patients and caregivers to assess and manage symptom-based calls for established patients. Works in a team environment to efficiently promote a positive experience in all aspects of patient care with compassion and kindness. Provides information and education to patients and/or family based on identified needs.

SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:

1. Colleague must have an RN license, as defined by their primary work state (Idaho or Oregon), issued prior to hire date. Those colleagues hired before January 1, 2020 must provide licensure or proof of application in process in their secondary state by August 28, 2020. Individuals hired in this role after January 1, 2020, must provide licensure or proof of application in their secondary state by August 28, 2020 or within six months of hire, whichever date is later.

2. Bachelor's Degree in Nursing strongly preferred.

3. One year of nursing experience required.

4. Nursing experience in an ambulatory setting preferred.

ESSENTIAL FUNCTIONS:

1. Uses effective communication skills and tools to acquire and disseminate relevant information to patient, family, and/or caregiver and interprofessional team.

2. Works independently, within an RN scope of practice, with other key stakeholders such as physicians, advance practice providers and other members of the healthcare team.

3. Systematically collects and interprets data relating to the health needs and concerns of the patient, family or caregiver.

4. Integrates evidenced based care into telephone triage assessment.

5. Selects and utilizes the appropriate protocol(s) to aid in care of the patient.

6. Demonstrates appropriate clinical judgment and critical thinking skills to respond to patient requests.

7. Identifies with the patient how to implement the plan of care.

8. Provides patient education as an outcome of the call based on assessed need.

9. Utilize available technology to assist with accurate telephone triage.

10. Accurately document assessments, education, and interventions

11. Deliver nursing care that reflects the cultural, spiritual, intellectual, educational and psychological difference of individual patients.

12. Ensure information is communicated in a culturally sensitive manner.

13. Seeks experience and acquires knowledge that reflect current practice to maintain skills and competence in telephone nursing, clinical, and professional practice.

14. Identifies clinical problems related to patient care delivery and/or telephone nursing practice

15. Participates in quality and performance improvement initiatives.

16. Seeks opportunities to create mentoring relationships among telehealth RNs.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.